Fix account sync issues - Android Help (2024)

Make sure that you can sign in to your Google Account in other ways and on another device.For example, try checking your Gmail using your computer's browser.

• If you can sign in, the issue is with your phone. Try the next solution.
• If you can't sign in, your account may havean issue. Get help signing in to your account.

1. Open your phone's Settings app.
2. Near the bottom, tap SystemSoftwareupdate.
   • If needed,first tapAbout phone orAbout tablet.
3. Whenthe update status appears on your screen, follow the steps.

1. Open your phone'sSettings app.
2. Tap SystemDate and time.
3. Turn offSet time automaticallyand Set time zone automatically.
4. Manually change the date and time so thatboth are wrong.
5. Go to your home screen. Learn how to get around on your phone.
6. Open your phone'sSettings appSystem Date and time again.
7. Manually change the date and time so that both are right again.
8. Turn onSet time automaticallyand Set time zone automatically.

1. Open your phone'sPhone app.
2. Tap the Keypad.
3. Dial *#*# CHECKIN #*#* (*#*#2432546#*#*).
4. You'll see a notification that says 'Checkin succeeded'. This message showsthat your phone was able to sync. If you don't see a notification right away, tap the green Phone .

1. Open your phone's Contacts app.
2. Tap Menu Settings.
3. Under 'Manage contacts', tap Export.
4. Pick a location, like your Drive.
5. Tap Save.

1. Open your phone'sSettings app.
2. TapAppsContactsStorage and cache.
3. TapClear cache.

1. Open your phone's Contacts app.
2. Tap Menu Settings.
3. TapImport .vcf fileOK.
4. Pick the .vcf file that you exported.