A single suite of solutions to enhance client engagement and experience
Explore Dynamics 365 CE Licensing Pricing
Get started with Dynamics 365 Customer Engagement
Build better client relationships with Dynamics 365 Customer Engagement
Microsoft Dynamics 365 CE (formerly known as Dynamics 365 CRM) is an integrated suite that brings together various CE capabilities – Microsoft Dynamics 365 Sales, Customer Insights, Customer Service, Field Service, and Project Operations – on a single platform. Having these systems connected enables you to connect your client data to help you build relationships, improve client engagement, and increase productivity. Having a holistic view of your client data allows you to know your clients better, anticipate their journey, personalize your engagements with them, and exceed their needs.
We, at sa.global, are a Microsoft Dynamics CRM implementation partner that can help you transform the way you do business and engage with clients. As a certified Dynamics 365 Customer Engagement support partner, we will ensure you have the CRM tools you need on one platform so you can provide the best client experience possible.
Benefits of Microsoft Dynamics 365 CE
A single source of information about contacts, leads, and clients
Data and analytics to prioritize leads and opportunities
Enhanced client experience with insights into clients and their needs
Personalize communications, sales offers, and services
A cloud-based solution that helps you connect with clients anytime, anywhere, from any device
Quicker decisions with insights into client interactions
A consistent experience across the buying process
Enhanced team efficiency and productivity
Integration with other Microsoft products like Microsoft 365 and Power BI
Get started with Dynamics 365 CE
Microsoft Dynamics 365 Customer Engagement modules
As a leading cloud-based customer relationship management software, Microsoft Dynamics Customer Engagement offers robust features tailored for professional services. This integrated CRM software delivers powerful capabilities to manage sales, marketing, customer service, field service, and project operations seamlessly in the cloud, ensuring a holistic and effective approach to customer engagement.
Microsoft Dynamics 365 Sales
Equip your sales team with information to manage the sales cycle from lead capture to closing the opportunity. Microsoft Dynamics 365 Sales centralizes client data; complemented by business intelligence, it delivers actionable insights to create a seamless, responsive, personalized sales experience.
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Navigate the realities of modern selling.
Give your sales team the winning edge. Download the eBook
Microsoft Dynamics 365 Customer Insights
Personalize customer experiences with Microsoft Dynamics 365 Customer Insights. Unify data sources and predict customer intent. Drive action with real-time journeys, AI-driven channel selection, and automated lead nurturing. Utilize Copilot for faster insights, simplified targeting, and seamless content customization.
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Microsoft Dynamics 365 Customer Service
Empower your teams to deliver omni-channel engagement and speedily resolve queries. Microsoft Dynamics 365 Customer Service enables businesses to deliver faster, client-centric support with visibility into operations and performance with access to easy-to-use dashboards and in-depth analysis reports.
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Deliver always on customer service anytime, anywhere.
Microsoft Dynamics 365 Field Service
Accelerate your field service delivery with predictive maintenance and connected data insights. With Microsoft Dynamics 365 Field Service, you can respond quickly with full visibility into service history, assets, maintenance records, SLAs, etc. Empower your technicians with the right tools at the right time to drive proactive service.
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Microsoft Dynamics 365 Project Operations
Empower your teams to win more bids with better contract management, more accurate project quotes, forecasting, estimation, and scope. Microsoft Dynamics 365 Project Operations gives you visibility into key operations like opportunity management, resource optimization and utilization, project planning and billing, allowing for a seamless project flow.
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Win more deals with better deal management.
Explore Dynamics 365 Customer Engagement Licensing Pricing
Transform your business with Dynamics 365 CE consulting services
Elevate your business to new heights with our Dynamics 365 Customer Engagement consulting and support services. We specialize in Microsoft business application consulting, providing expert guidance and support for ERP and CRM implementations. As your support partner, we will help you unlock the full potential of Dynamics 365 Customer Engagement for your business.
Explore our Managed Services for ongoing support and optimization of your Dynamics 365 environment.
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Our numbers do the talking for us
350+ Years of cumulative experience across our Dynamics CRM team
60+ Consultants dedicated to delivering on CRM systems
9 Average number of years of Dynamics CRM experience of our consultants
300+ Dynamics CRM clients supported worldwide
“It’s about as good as it gets. sa.global was extremely thorough with what was a highly complex implementation that has transformed our capacity to expand our business and accept new channel partners.”
Simon Wiseman, Project Manager, The Co-operative Life Planning
“With the new CRM infrastructure, business has expanded by 150 per cent and we can bring products to market much more quickly. We have seen significant time savings in managing our internal processes and hugely increased productivity — without having to employ additional people.”
Tim Martin, Senior Operations Manager, The Co-operative Life Planning
“sa.global had proven experience with Microsoft Dynamics CRM and had already delivered a fully integrated custom solution for Logicalis, which was already providing a rapid return on investment. Their approach in scoping out our requirements and providing a solution for the quote tool was meticulous. We were confident sa.global could deliver.”
Natasha Towns, Business Applications Manager, Logicalis
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FAQs
The choice between Dynamics CRM Cloud and On-Premise depends on your business needs. The cloud version offers flexibility, automatic updates, and reduced IT overhead, making it ideal for businesses seeking scalability and ease of maintenance. On-premise solutions provide more control over data and customization but require significant IT resources for management and maintenance. Microsoft Dynamics 365 Customer Engagement in the cloud offers a seamless, scalable, and cost-effective solution for most businesses. Learn more.
Yes, Microsoft offers a comprehensive CRM product called Microsoft Dynamics 365 Customer Engagement (CE). Formerly known as Dynamics 365 CRM, it integrates various capabilities such as Sales, Marketing, Customer Service, Field Service, and Project Operations. Dynamics 365 CE helps businesses manage customer relationships, improve client engagement, and increase productivity by centralizing client data and delivering actionable insights.
For more details, speak to our expert today.
Absolutely, Microsoft Dynamics CRM is highly suitable for small businesses. Dynamics 365 Customer Engagement offers flexible pricing and scalable solutions that can grow with your business. Its cloud-based nature reduces the need for extensive IT infrastructure, making it accessible for small businesses. With features like sales automation, customer insights, and personalized engagement, Dynamics 365 CE can help small businesses streamline their operations and enhance customer satisfaction.
For more details, speak to our expert today.
The cost of Microsoft Dynamics CRM can vary depending on the specific requirements and the chosen deployment method. Pricing is influenced by factors such as the selected Dynamics 365 Customer Engagement plan and the level of customization needed. Implementation costs can also vary based on the complexity and scale of the project. For a detailed breakdown of pricing and licensing options, please refer to the Dynamics 365 CE Licensing Guide.
Dynamics 365 CRM implementation: Client success stories
COOP, a life planning firm, expanded its business by 150% and brought products to market much more quickly, with an integrated Microsoft Dynamics 365 CRM system.
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IT firm Logicalis connected people, information, and processes with Microsoft Dynamics 365 CRM. The firm can now better manage their sales pipeline and efficiently track client requests.
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Dynamics 365 CE Resources
Explore how Microsoft Dynamics 365 Sales enables your sales team to respond quickly, effectively, and accurately to build close and lasting client relationships.
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This eBook provides a blueprint for customer service leaders to achieve service excellence by focusing on omnichannel engagement, AI and data, and automation.
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Read this playbook to understand the adaptive project delivery lifecycle management approach and how it can help project-based organizations.
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