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User profile for user: 1981DanG1981
1981DanG1981 Author
User level: Level1 7 points
I’ve tried everything suggested on previous threads. Tapping side button works for downloads and such but only locks/unlocks phone when attempting to use Apple wallet. Double tap works on iPhone watch no problem however:
- double tap activated
- update version 16.1
- accessibility options
- hard reset
- etc
What else could it be?
iPhone 13
Posted on Jan 20, 2023 5:29 AM
Question marked as Top-ranking reply
User profile for user: hc1111
hc1111
User level: Community Specialist
Posted on Jan 22, 2023 3:07 PM
Hey there 1981DanG1981,
This could be happening depending on the speed in which you are clicking the side button on your iPhone. You'll want to click it quickly so the iPhone doesn't register it as you locking/unlocking the device.
If this persists, update to the latest iOS version, 16.2 next.
Use these steps to update:
1. Back up your deviceusing iCloud oryour computer.
2. Plug your device into power andconnect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.If you don't know your passcode,learn what to do.
For more details: Update your iPhone or iPad - Apple Support
If you're still unable to use Apple Pay with the side button, Contact Apple Support for next steps.
Take care!
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User profile for user: hc1111
hc1111
User level: Community Specialist
Jan 22, 2023 3:07 PM in response to 1981DanG1981
Hey there 1981DanG1981,
This could be happening depending on the speed in which you are clicking the side button on your iPhone. You'll want to click it quickly so the iPhone doesn't register it as you locking/unlocking the device.
If this persists, update to the latest iOS version, 16.2 next.
Use these steps to update:
1. Back up your deviceusing iCloud oryour computer.
2. Plug your device into power andconnect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.If you don't know your passcode,learn what to do.
For more details: Update your iPhone or iPad - Apple Support
If you're still unable to use Apple Pay with the side button, Contact Apple Support for next steps.
Take care!
Link
User profile for user: MichaelB2019
MichaelB2019
User level: Community Specialist
Jan 22, 2023 7:03 PM in response to 1981DanG1981
Hi 1981DanG1981,
Thanks for getting back to us. We'd next advise that you Contact Apple Support. It's possible there is an issue with your side button.
Have a fantastic day!
Link
User profile for user: 1981DanG1981
1981DanG1981 Author
User level: Level1 7 points
Jan 22, 2023 3:27 PM in response to hc1111
Thanks for your reply. I have already updated to 16.1. Also tried adjusting the side button click speed to no avail.
I have tried everything.
Link
User profile for user: 1981DanG1981
1981DanG1981 Author
User level: Level1 7 points
Double tap wallet not working.