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Expert Help and Support for Dish Customers: Solutions for Common Issues
By Kristin Cooke
May 11, 2023
4 min read
Call DISH Network customer service
DISH satellite TV customer service is available 7 days a week to help you troubleshoot problems and get back to movie night. For general customer support, you can reach DISH customer service by phone or live chat until midnight every day. If you need technical help, you can get help 24/7.
- Dish customer service number: 1-800-333-3474
- DISH customer service: 8:00 a.m. to midnight ET.
- DISH technical support: 24 hours a day, 7 days a week
In this guide
- DISH network packages
- Is DISH Network down?
- Technical support
- Billing support
- Support resources
- Learn more
- DISH TV FAQ
Find the best internet providers to pair with your DISH service by entering your zip below.
Sign up for new DISH network packages
If you're unsatisfied with your current DISH experience, you might want to try upgrading to a new DISH network plan. To sign up for DISH network, just follow the steps below.
- Visit DISH online
- Compare your DISH TV, internet, and bundle options
- Select your favorites
- Check out online or call DISH to have a representative guide you through the process (and possibly get you some deals along the way).
- Wait for your installation date, and celebrate once your installer gets you set up
Want internet with your DISH TV service?
Satellite internet services make for great partners with DISH TV service because they're available in rural, out-of-the-way, and off-grid areas just like DISH. If you want internet with your TV, it's possible with one of the providers below.
Call HughesNet internet.
Call Viasat internet.
Is DISH Nework down?
Starting February 23, 2023, DISH customers suffered a wide-spread outage caused by cybersecurity issues. The ransomware attack left many DISH customers without TV service for weeks.
If that's you, be aware that DISH customer service is inundated with reports and complaints, so you might have a hard time getting your call answered, though DISH has said that it has restored service to those affected by the ransomeware issue. DISH has also been intentionally increasing its call representatives to better handle the influx.
For now, know that DISH has also restored the ability to pay your bills using the secure form on their website, and the company will not be charging late fees for anyone who was unable to do so during the DISH outage and shutdown.
DISH vs. DIRECTV
If you're one of those affected by the DISH ransomware attack and following TV outage, you might be considering getting another satellite TV provider altogether. We'd recommend DIRECTV for its higher channel counts and cheaper first-year prices. Check out their plans or keep reading for more DISH customer service advice.
Check Availability
DISH outage map
Most DISH network customers' service shouldn't be affected by the ransomware attack anymore, but that doesn't mean your service can't still go out. There is no official DISH outage map, but Downdetector is a great source to see if service has gone out in your area.
DISH Network customer service
Contact the DISH Network telephone number 1-800-333-3474 or live chat for help with your satellite TV service. You can contact DISH Network to ask billing questions, add an extra TV, add or drop premium channels, report an outage, move your service to a new address, cancel DISH service, or any other DISH-related issue.
Contact DISH TV technical support
✆ 1-800-333-3474
If you have technical problems, you can contact DISH Network technical support 24/7 at the main DISH TV customer service number. You can also contact them by live chat. The round-the-clock DISH phone number ensures that midnight watch parties aren’t interrupted by technical issues. Tech support can help you if your service stops working, if your internet disconnects, you have problems with your receiver, or any other technical problem.
Quick tip
If you need instructions on how to program your remote, pay your DISH TV bill, or other everyday questions, you can get answers fast on the DISH website.
Pay and view your DISH TV bill
✆ 1-800-333-3474
You can use the MyDISH app to make payments or view your bill. The MyDISH app is available for Android or iPhone.
Or, you can call or live chat with questions about your bill. The DISH network customer service number is available from 8 a.m. until midnight eastern time. Customer service can tell you when your payment is due, take a payment by phone, or change the credit card number you have on file.
What to prep before you call DISH
- Your DISH account number
- Your billing address
To find your account number, pull out a recent billing statement.
More DISH TV support resources
- Get started with DISH with these videos about programming your DISH remote, how to connect your Hopper to the internet, and more.
- Access your account to pay your bill and manage programming choices.
- Download the app to watch DISH on your phone so you can watch anywhere.
- Review these troubleshooting DISH TV tips in case there is a problem with reception.
- Expand your DVR storage with an external hard drive, so you can keep all your favorite shows and movies handy.
- Add or drop premium channels to your package to catch a new season of your favorite shows.
Learn about DISH TV service
DISH TV is available to most of the US population since it doesn’t rely on cable lines or proximity to broadcast stations. You will need to have a small satellite dish installed on or near your home (often on a side wall or mounted on a post in the yard). DISH TV also offers a portable receiver (the Hopper 2) that you can take with you as you travel.
If you want to learn more about DISH TV, check out our reviews and how-to guides:
- Best Satellite TV Providers
- DISH Satellite TV Review
- DISH FAQ
- How to Pause Your DISH or DIRECTV Service
- DISH Internet Options
DISH TV FAQ
Is DISH customer service open 24/7?
DISH customer service is not open 24/7—it’s open from 8:00 a.m. to midnight eastern time. But DISH technical support is open 24/7, so you can call or chat anytime if you have technical issues.
How do I contact DISH network customer service?
You can contact DISH network customer service by phone at 1-800-333-3574 or live chat. Customer service agents are available seven days a week from 8 a.m. to midnight. Technical support is available 24/7.
Do I need credit qualification to sign up for DISH?
DISH will run a credit check when you sign up for service. If you have bad credit, or you don’t want DISH to run a credit check, you can sign up forDISH Flex TV, which is a month-to-month service.
Which DISH package includes Starz?
DISH packages don’t include premium channels, but you can add Starz to any DISH TV package for $10 per month.
Data as of 12/21/20. Offers and availability may vary by location and are subject to change.
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