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Contact DISH customer service
DISH customer service hours are 8:00 a.m. to midnight (EST), seven days a week. For your convenience, here’s how that breaks down across time zones. (Hours below are for both chat and phone support.)
DISH customer service hours of operation
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| Time zone | DISH phone support hours (Mon.–Fri.) |
|---|---|
| Eastern Standard Time (EST) | 8:00 a.m.–midnight |
| Central Standard Time (CST) | 7:00 a.m.–11:00 p.m. |
| Mountain Standard Time (MST) | 6:00 a.m.–10:00 p.m. |
| Pacific Standard Time (PST) | 5:00 a.m.–9:00 p.m. |
| Alaska Standard Time (AKST) | 4:00 a.m.–8:00 p.m. |
| Hawaii-Aleutian Standard Time (HST) | 2:00 a.m.–6:00 p.m. |
For most US customers, there is ample time to contact DISH after work (assuming you work a nine-to-five job).
That said, when you adjust for time differences, Alaskan residents have a tighter window. But Hawaiian residents really get the short end of the deal since DISH’s customer service hours are almost entirely during average sleep and work hours.
If your schedule is more flexible, DISH suggests calling between 2:30 p.m. and 6:30 p.m. (EST), which is likely when they experience lower call volume.
For technical support matters, DISH representatives are available 24 hours a day at 1-855-402-3233.
CALL DISH CUSTOMER SUPPORT NOW
CALL DISH TECH SUPPORT NOW
Pay your DISH bill
There are a couple ways to submit your DISH Network payment:
What if I can’t pay my DISH bill?
If you can’t pay your bill, you may qualify for DISH’s payment grace period. This payment extension option gives you up to nine more days to submit your payment without service interruption. But it will cost you an extra $15 and can be used only once per billing period. To check your eligibility, follow these simple steps:
1. Go to the My DISH login page and log in to your account.
2. In the Bill section of the Account Summary page, click on “Payment Extension.” (If this option doesn’t appear, your bill may be current or you may not qualify.)
3. Find the payment option you’d like and click Submit.
Pay with AutoPay
As of February 13, 2020, you can use your PayPal account for AutoPay. Don’t got PayPal? No problemo. Your debit card, credit card, or bank account will get the job done, too. Just head to My DISH to log in and sign up.
Pay your DISH bill by phone
- Dial 1-800-333-3474.
- Press one of the following numbers.
a. Press 1 for bill pay.
b. Press 2 for Pay-Per-View orders.
c. Press 3 to change or add services.
d. Preciona 8 para servicio en español.
DISH customer service FAQ
To cancel DISH service by phone, call1-866-974-0781between 8:00 p.m. and midnight (EST).
You can reach a real person at DISH by calling1-800-333-3474or opening a chat window between the hours of 8:00 a.m. and midnight (EST).
For technical support issues, you can call the same number (or1-855-402-3233). You can also use chat. Both technical support services are available 24 hours a day, seven days a week.
If you’ve forgotten your four-digit security code for DISH and you haven’t already set up a reminder, you’ll need to reset it.
There are two ways to reset your security code for DISH:
- Log in to theMyDISH.com. Go into My Profile, then click Security Info. Enter your new four-digit security code. You’ll be asked to confirm the new PIN and set up a reminder in case you forget it again. Click Submit.
- Log in to the DISH app on your smartphone. Click through this path: Account > Security > Account Preferences > Security Info. Enter your new PIN, confirm it, and set a reminder in case you forget it again. Click Save Settings.
Before chatting with DISH customer service, existing DISH customers should be ready with their DISH account number. You might also be asked a few questions to verify your identity.
New customers should be ready with any questions, their package choice, a payment method, and a willingness to share their phone number and email address. We also highly recommend a snack, a drink, and a fidget spinner.
Unfortunately, there is no option to cancel DISH online. You’ll need to call the DISH customer retention department (1-866-974-0781, 8:00 p.m.–midnight eastern time), which will try to keep your business with special offers and options.
You can prepare for this call by visiting DISH’sCancel My Servicepage and reviewing theLower Your Bill,Move for Free, andPause Your Serviceoptions. If one of them suits you more than cancellation, let the rep know and proceed from there.
If you still want to cancel, just let the rep know that you’ve reviewed all of the options online and you’d like to move straight to cancelling your service.
To pay your DISH bill by telephone, call800-333-DISH and use the automated system to pay or to be connected to a customer service representative who will assist you with making a payment. If you need to reach bill-pay assistance for DishLATINO, call 1-888-599-3474.
You can find your account number by logging into yourMyDISHaccount and viewing the My Profile section. If you can’t remember your login information, click Forgot Username or Forgot Password to retrieve or reset your information.
If you receive a paper bill via mail, your account number is also listed on that statement.
