FAQs
We provide 24/7 live customer support.
It's our priority to help you make the most of your Crypto.com experience.
How do I unlock my Crypto.com account? ›
Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.
Can I withdraw from crypto.com without 2FA? ›
As a security measure, enabling 2FA is required to manage your withdrawals, deposits, and your API keys on your Crypto.com Exchange account. Visit crypto.com/exchange and select the Log In button (upper right-hand corner).
How do I reset my 2FA on the Crypto.com app? ›
How do I reset my 2FA?
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Confirm whether you still have access to your existing 2FA credentials.
Does Crypto.com have good customer service? ›
There is no phone support for Crypto.com customers. While customer service is available by email and chat, several users report slow responses and a lack of help resolving account problems.
Can crypto com hold my money? ›
All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated.
Why am i unable to Log In to my crypto com account? ›
If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?
How do I get back into my crypto account? ›
SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password. It is made up of a series of 12 to 24 simple words.
How do I unfreeze my Crypto.com account? ›
Reach out to us at [email protected] or via in-app chat to remove the suspension of your card. You can resume card usage on Google Pay once the suspension is lifted.
How do I reset my 2FA authenticator? ›
Resetting my TOTP 2FA (Authenticator App)
- Go to Menu > Settings > Security.
- Tap Recover 2-factor authentication access, then tap Continue and select Recovery by email.
- You will get an email within the next 24 hours for you to confirm and continue the process.
Which authenticators should I use? Providing strong security and a great user experience are always our top priorities and we support various authenticators. There's a great authenticator app we would like to recommend to you - Authy (Android) / Twilio Authy (iOS).
Can I withdraw crypto without verification? ›
It depends on the platform or service you are using to withdraw from your blockchain wallet. Some platforms may require ID verification for withdrawals, especially if they are regulated and compliant with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
How to recover authenticator code on crypto? ›
How to recover a lost Crypto.com 2FA code
- Step 1: Access the 2FA app on your device. Open your device's Google Authenticator app (or any other 2FA app you've used). ...
- Step 2: Find your Crypto.com account. ...
- Step 3: Use the displayed code to log in.
How do I contact Crypto.com customer support? ›
Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to [email protected].
How can I recover my 2FA verification code? ›
Go to the 2-Step Verification section of your Google Account. Select Show codes. Select Get new codes.
Is crypto live 24 7? ›
Yes, cryptocurrency markets are always open: they run 24 hours a day, 365 days a year.
Is crypto.com 24/7? ›
To reach out to Crypto.com Support for assistance, you have several options: Phone Support: Dial ☎️+ 1(657)-251-9052 to talk to a live agent at your convenience. The support team is available 24/7 to address your concerns.
How to bypass crypto com 24-hour wait? ›
To disable the 24-hour Withdrawal Lock:
- Open the Menu and go to “Settings”
- Click “24-hour Withdrawal Lock” under the “Security” tab.
- Toggle off the 24-Hour Withdrawal Lock.
- Click “Disable” to confirm your decision.
- Enter your passcode or confirm using a biometric ID.
What is the phone number for Blockchain customer care? ›
If you have a complaint, please contact Blockchain.com, Inc., at [email protected] or 1-888-552-1019.