How to Provide Your Identification | Western Union (2024)

FAQs

How to Provide Your Identification | Western Union? ›

Log in to westernunion.com or go to our app. Select the Profile icon at the top right and choose Start verification now. Select Computer and webcam or Smartphone as the medium of video chat. Follow the instruction to complete the verification.

Log in to westernunion.com or go to our app. Select the Profile icon at the top right and choose Start verification now. Select Computer and webcam or Smartphone as the medium of video chat. Follow the instruction to complete the verification.

We do what we can to reduce the risk that your money is given to the wrong person. Western Union requires receivers to provide photo ID as an added way of ensuring they are who they say they are – and although it's not 100% reliable, this simple procedure helps protect your money transfer. Send with confidence.

We need the MTCN (Money Transfer Control Number) and a valid government issued ID. Q: Can I pick up money without an ID? A: As long as the sender used a test question, and the clerk checked the “Pay without ID” box.

You can change or update your Western Union Profile information from the “Profile overview” tab after you log in to wu.com. After your identity is verified, you cannot change your name, last name, date of birth, nationality, and ID number.

We need additional information to understand why you use Western Union and the relationship between you and the person or entities you're transacting with. The more information you provide, the quicker we'll be able to complete your request.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

For security reasons, only the designated receiver can pick up a transfer.

Will Western Union accept an expired ID? ›

In response to this measure, and in alignment with the State Government Offices across the United States, Western Union will continue to temporarily allow the acceptance of expired personal identification documents dating back to March 1, 2020 for send & receive money transfers in amounts up to $2,999.99.

Send money in the form of a prepaid debit card or a gift card to keep your identity hidden. Use a separate email and pseudonym when creating accounts on online payment apps, such as Venmo, Cash App, and Zelle to send money anonymously.

The "Test Question" feature in the Western Union® Money Transfer service is designed for emergency situations where the receiver does not have proper identification (e.g. his or her wallet and identification have been stolen). It should never be used as additional security to time or delay the payment of a transfer.

Is Western Union anonymous? When you use Western Union to send money, you must complete a Send Money form that provides the agent with your information. You're also required to show valid identification, so it's not what you'd call an anonymous transaction.

We usually verify your documents within a couple of hours, but it can sometimes take longer. We might reach out to you in case we need additional information.

We'll need to verify your identity. Enter a U.S. Social Security Number. To send more than $2,999, you must enter your Social Security Number. If you don't have one, you can still send up to $2,999.

Sometimes we need to confirm the sender's identity before we can process a money transfer. If this is the case, we'll send the sender an online web receipt and an email asking them to call us. Once we've confirmed the sender's information, the transfer will be completed and the receiver can pick up the money.

If you have given the Money Order(s) to the payee and/or suspect that the Money Order(s) has been cashed, please verify the status of the Money Order(s) by calling 1-800-999-966.