Create and manage multiple knowledge bases (2024)

Last updated: September 3, 2024

You can create multiple knowledge bases to organize information for your customers. Once you get your knowledge bases set up, learn more about creating and customizing knowledge base articles.

Before you get started

There is a limit of 5 knowledge bases, with up to 10,000 articles each.
Each knowledge base, as well as individual articles, can be configured for private content
For customers with the Business Units add-on, each knowledge base will be assigned to a business unit based on the domain

Create additional knowledge bases

In your HubSpot account, click the settings settings icon in the top navigation bar.
In the left sidebar menu, navigate toContent>Knowledge Base.
At the top of the page, click theCurrent View dropdown menu and clickAdd a knowledge base. In accounts with the Business Units add-on, this will be the second dropdown menu.

Create and manage multiple knowledge bases (1)

In the Knowledge Base Titlefield, enter thenameof your knowledge base. This will be visible to visitors accessing the knowledge base.
Click theKnowledge base languagedropdown menu and select the language the majority of your articles will use. Learn more about creating knowledge base articles in multiple languages.
Click theKnowledge base domaindropdown menu and select thedomainwhere your knowledge base will be hosted.
If your knowledge base primary language doesn't match your domain's primary language, select theUse language slug in URLcheckbox.
In theKnowledge base slugfield, enter the additional text you want to appear in your knowledge base URL. For example, to have a URL hosted at www.[domain].com/knowledge-base, you would enter knowledge-base in this field.

In theLogosection, you can add a unique logo for your knowledge base. If you leave this section blank, your knowledge base will use your default logo.
- To add an existing image from the files tool as your logo, clickBrowse images. In the right panel, click theimage.
- To add a new image, clickUpload, then add an image from your computer.
- In theLogo URLfield, enter aURLif you want your logo to be clickable.
- To resize your logo, enter a new dimension in theWidthorHeightfield. The other field will automatically adjust to maintain the image's proportions.
In the bottom right, click Next.
On the template selection screen, select a template, then clickNext.
On the category selection screen, default categories are pre-selected. Click acategoryto add or remove it from your list of categories. Once the knowledge base is created, you can edit your categories and create custom ones.
In the bottom right, click Doneto return to your knowledge base settings.
To access your new knowledge base:
- In your HubSpot account, navigate to Content > Knowledge Base.
- In the left sidebar, click theKnowledge basedropdown menu and select a knowledge base.

Use additional knowledge bases in conversations

Once you've created multiple knowledge bases, you can choose which knowledge base is used in live chat or bot conversations.

Change the knowledge base used in bot conversations

Hover over a bot chatflow and click Edit.
In the bot editor, click the Options dropdown menu on the Knowledge Lookupaction and selectEdit action.

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In the right panel, selectSearch knowledge basein theLookup typesection. Then click thedropdown menuand select aknowledge base.

Click Saveto implement your changes.

Change the knowledge base used in live chat conversations

In your HubSpot account, navigate to Automations > Chatflows.
Hover over a live chat chatflow and click Edit.
In the live chat editor, click to expand the Knowledge base searchsection.
If it is not already turned on, click to toggle the Enable knowledge base search switch on.
Click theKnowledge basedropdown menu and select aknowledge base.

In the bottom left, clickSave.

Connect a secondary domain for your knowledge base

In your domain settings, you can connect an additional subdomain for knowledge base content as a secondary domain. Secondary domains can host content, but are not the default domain for that content type. You can connect unlimited secondary domains using your existing brand domains.

In your HubSpot account, click the settings settings icon in the top navigation bar.
In the left sidebar menu, navigate to Content > Domains & URLs.
Click Connect a domain.
In the dialog box, selectSecondary, then clickConnect.
On the next page, selectKnowledge base, then clickNext.
Finish connecting your domain.

Delete knowledge bases

In your HubSpot account, click the settings settings icon in the top navigation bar.
In the left sidebar menu, navigate to Content > Knowledge Base.
At the top of the page, click theCurrent View dropdown menu and select a knowledge base. In accounts with the Business Units add-on, this will be the second dropdown menu.
In the top right, click theOptionsdropdown menu and select Delete knowledge base.
In the dialog box, enter thenameof the knowledge base, then clickDelete knowledge base.

Deleting a knowledge base will also delete its articles, categories, subcategories, and tags.