If you have issues with Google One payments, try these solutions. You can also update your Google One payment methods.
If you're ever locked out of your Google Account, recovery options can help you get back in. Learn more about account recovery for Google One members.
Change the card you use
You can edit the credit card you use for your Google One membership. If you want to change how much you pay, change your storage plan.
If you signed up via the Play Store
- On your Android phone or tablet, open the Google One app
. - At the top, tap Menu Settings.
- Tap Change payment method.
- Tap Google One Update.
- Select an option.
- Follow the steps on the screen.
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Settings.If you sign up through the App Store
If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.
Get help buying a Google One subscription
If you had difficulty signing up for Google One for the first time, you can ask a Google Expert to help you.
Fix issues with payments
If you find errors when you make transactions, try these troubleshooting steps.
- Sign in to Google Pay.
- Click Update payment method information.
- Choose a payment method.
- Click Continue.
- Fill out new payment method.
Change, update, or add payment method
If you recently added a new credit card, you may have to update the information on your account.
- Go to Google Pay.
- Click Payment methods.
- Next to the card you want to edit, click Edit.
- Enter the expiration date and CVC found on the card.
- Make sure your billing address is correct.
- Click Save.
Add another payment method
- Sign in to Google Pay.
- Click Payment methods.
- Click Add payment method.
- Choose a payment method:
- Add new credit or debit card
- Add a bank account
- Follow the steps to add your payment method.
Make sure your payment method is supported
- Credit card
- Bank account (US only)
- PayPal
- Google Play balance (Selected countries/regions only)
- Check thelist of countries that supports Play balance as a payment method for subscriptions.
Contact your credit card provider
If your credit card information is correct but your payment won't go through, contact your credit card provider.
They may have more information on why your credit card can't be charged.
Learn how to report unauthorized charges.
If someone in your family made an unauthorized charge, you can also limit what they can buy.
Sometimes, to finish transactions, you need to verify your identity.
If you can't sign in to your Google Account, get help.
If you can’t pay for Google One because of regional restrictions or other banking issues in your country/region, learn what to do.
Find purchases by family members
The family manager can find all the purchases made with the family payment method. Learn how to find your family's purchases.
The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't find purchases made with the family payment method.
