FAQs
Go to Azure Active Directory > Security > MFA. Under MFA settings, select Additional cloud-based MFA settings. Under service settings, select Microsoft Authenticator app. Change the setting to Disabled.
Why is Microsoft forcing me to use the authenticator app? ›
This might be issue with the conditional access policies or enabled the security defaults which is already configured in your tenant. This may lead to conflicting policies or settings that might be forcing the use of the app-based MFA, could you please verify that?
How do I disable the authenticator app in Salesforce? ›
Disconnect Salesforce Authenticator from a User's Account
- From Setup, in the Quick Find box, enter Users , then select Users.
- Click the user's name.
- On the user's detail page, next to the App Registration: Salesforce Authenticator field, click Disconnect.
Go to the user's settings page, and under Account Settings > Two Factor Authentication, select Remove Current Authenticator App. Scroll to the bottom of the page and click Save.
How to login without Authenticator app? ›
Steps to bypass Microsoft Authenticator
- Go to your Microsoft account's Security settings.
- Select the two-factor authentication option.
- Choose the method you used for two-factor, like a phone number or email.
- Click to turn off two-factor authentication.
- Confirm and follow any extra prompts.
If you have uninstalled the authenticator app on your phone, then there is no option for you to add your account again post reinstalling the app. You will have to contact your global admin and ask him to allow you to re-register for MFA on your account.
Can I disable Microsoft Authenticator? ›
If you are not using Office 365 for business, you can manage the Authentication methods policy to disable Microsoft Authenticator for your users 2. Authentication Policy Administrators/Global Administrators can edit this policy to enable or disable Microsoft Authenticator.
Is Microsoft Authenticator mandatory now? ›
Typically, depending on your organization's settings, you might be able to use an authentication app as one of your security info methods. You aren't required to use the Microsoft Authenticator app, and you can choose a different app during the set-up process.
How do I unlock Microsoft Authenticator? ›
If you are unable to unlock the authenticator app on your Android phone using biometric access, you can try the following steps:
- Use your device passcode or PIN to unlock your phone.
- Open the authenticator app.
- Enter your secret key or QR code manually to add the account to the authenticator app.
How to change MFA authenticator
- log in to Anypoint platform.
- click profile icon on the right top corner, navigate to your user profile.
- click Configure multi-factor authentication (MFA)
- click "Add" next to the authenticator you want change to (eg. ...
- scan the displayed QR code with the target authenticator and connect.
All Salesforce customers are contractually required to use multi-factor authentication (MFA) when accessing Salesforce products (effective February 1, 2022). As of April 8, 2024, MFA is a necessary part of the direct login process for production orgs of products built on the Salesforce Platform.
Can we disable verification code in Salesforce? ›
In Trusted Requests, tap View All. Tap the request that you want to stop automating. Tap Remove Trusted Request. The app asks you to confirm that you want to turn off automated verifications for this request.
Why can't i uninstall authenticator app? ›
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps, not just the Microsoft Authenticator app. After you delete the app, you have to go into the authenticator app on your mobile device and delete the account.
How do I change the authentication method in authenticator app? ›
Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.
- Go to the Security info page using the steps above.
- Select Add sign-in method.
- Select Choose a method and then Authenticator app. ...
- Select Save.
Start by going to your iPhone settings and selecting “Passwords & Accounts”. You'll see a list of all the accounts on your phone. Find and select Microsoft Authenticator. Tap on it and you'll have options to turn off notifications or access advanced settings.
Why can't i uninstall Authenticator app? ›
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps, not just the Microsoft Authenticator app. After you delete the app, you have to go into the authenticator app on your mobile device and delete the account.
