How do I unlock the authenticator App in my android phone without biometric access - Microsoft Q&A (2024)

FAQs

How to unlock Microsoft Authenticator app on Android? ›

If you can no longer access the codes in your authenticator app, check to see whether the app provides backup and restoration. If you've lost your security key, check to see whether you've got a backup key enrolled (you probably should).

Turn app lock on or off

Under the heading Security it says 'App Lock'. If the slider next to the text is blue, app locking is on. You can turn this off by pressing it. The slider now turns gray and app locking is turned off.

Google Authenticator apps are tied to a particular device and cannot be recovered remotely. But it is possible to recover Google Authenticator access to your account by logging in through a new phone or using the recovery codes provided when you first logged in.

Make sure the device requires a PIN or biometric to unlock. Try to re-enable faceID or fingerprint in the device settings and restart the device. Use the faceID or fingerprint to unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator.

If you can't access your Authenticator app, you can use alternative methods for logging into accounts. These may vary by platform, but here are some of the most common alternative verification methods: Text code: Entering a code sent via SMS is a common way to verify a user is legitimate.

When App Lock is enabled, you'll be asked to authenticate using your device PIN or biometric every time you open Authenticator. App Lock also helps ensure that you're the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification.

How do I log into Authenticator without Authenticator? ›

Use your device passcode or PIN to unlock your phone. Open the authenticator app. Enter your secret key or QR code manually to add the account to the authenticator app. If you have a backup code, you can use it to access your account instead of using the authenticator app.

The secret key is like a secondary password shared between the authenticator app on your device and your Knowledge Hub account. If you have multiple devices, they must all share the same secret key. If you feel that the secret key has been compromised, you should regenerate and save a new secret key.

For example, on Android, you can go to Settings > Accounts to remove the account. If this doesn't work, you might need to uninstall and reinstall the Microsoft Authenticator app. If the information is helpful, please Accept Answer so that it would be helpful to community members. I hope this helps!

On your mobile device, open Authenticator, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

Make sure your device is up to date, and that any other security apps (such as Microsoft Defender and Intune Company Portal) are also up to date. Make sure the device's Date & time are correct too. If you're using VPN, try disconnecting to see if the issue persists.

On your Android device, go to “Settings > Security > Advanced.” Step 2. Here, you will find a list of all the apps with usage access. Click on “App Lock” and turn the toggle off for “Permit Usage Access.”

the authenticator app needs an internet connection to generate codes. If you're having trouble connecting to the internet, try restarting your device or switching to a different network. note: The authenticator app relies on the time and date on your device to generate codes.