Can I get a refund on a Dropbox subscription? (2024)

FAQs

Can I get a refund on a Dropbox subscription? ›

In most cases, payments for Dropbox subscriptions and team member licenses aren't refundable.

Refunds. In most cases, Dropbox doesn't issue refunds. To avoid being charged in the future, cancel your current subscription and change to a free Basic account. If you think there's been an error in billing, please check your support options for more help.

Your eligibility for a refund depends on the company's policy and several other factors, such as when you've canceled and the reason for canceling. Some companies may offer a “grace period” during which you can cancel the subscription and get a refund.

Yes, you can file a dispute with your bank or credit card company, but the chances of success are lower if the terms clearly mention auto-renewal. It depends on your bank's policies.

If you cancel your Dropbox subscription or trial or your subscription expires, your account will downgrade to a Dropbox Basic (free) account at the end of your billing cycle or trial. Additionally: You'll still have access to all of your files and folders.

Usually, you have to give your credit card number for a “free trial.” That way, the company can charge you if you don't cancel before the trial period ends. Dishonest businesses make it tough to cancel, and will keep charging you — even if you don't want the product or subscription anymore.

It's fairly easy for customers to go to contact their bank to do this. The bank will usually take the customer's side, give the customer their money back and then recoup the funds from the business that took the customer's payment.

According to state law, when you sign up for a subscription that automatically reviews, the company must explain when it'll charge you and how much. It's also required to make it simple for you to cancel the subscription.

If it's been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play. If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).

How do I contact a live person at Dropbox? ›

Click Premium Support.

Click Contact Support. Select Chat Now, Submit ticket, or Request Call. Chat Now: A live chat feature will appear to connect with a customer support representative.

However, refunds are never guaranteed. The company reserves the right to issue or refuse refunds at their discretion. It's best to get in touch with customer support to get case-specific information.

If it appears that the subscription service is overcharging you or refusing to let you cancel with purposeful intent to act maliciously toward you, you may be able to sue them for civil fraud as well.

If you run into this, a simple chargeback request to your credit card company may do the trick, Prof. Tsai said. With that route your issuer will referee your dispute according to the terms and conditions of the credit card contract, which has some potential drawbacks.

You can change from Dropbox Standard, Business, Advanced, or Business Plus to individual plans for all team members by cancelling your subscription and disbanding your team. Disbanding your team is permanent and causes team members to lose access to team content.

Find Your Dropbox Plan. Get 30 Days Free Trial.

You'll no longer be able to access your account or restore it after it's been deleted. You'll be logged out of Dropbox on all devices. Your account and file data will be deleted. Your files and folders will stop syncing on all devices.