AgilePoint performance levels can be calculated using a formula as detailed below. You must first calculate the average event processing time. The average event processing time can be calculated as the sum of the time span for all internal and external events that are processed by the workflow engine divided by the total # of events. Internal events for example could be the execution of AgileParts, conditional activities, etc. External events are processed by external entities such as the Web Services, API, and Remoting API.
All events = internal events + external events.
Average event processing time = time span for all events/total # of events.
External events are recorded in the AgilePoint Database table WF_EVENTS. You can evaluate the columns SENT_DATE and END_DATE to calculate the time span.
Time span = END_DATE - SENT_DATE.
