buyer didn't receive item, but tracking shows it was delivered (2024)

FAQs

Buyer didn't receive item, but tracking shows it was delivered? ›

You should contact your local Post Office as soon as possible. They will contact the Mail Carrier that marked it as being delivered and the Mail Carrier may be able to tell you where the package was delivered. Have the Postmaster check and see what the GPS location of the scan was.

In case your package shows delivered, but it's not there: -Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf. - The carrier may have placed your order somewhere near your door, out of plain view.

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method.

That can sometimes happen if a package receives a "delivery" scan instead of an "acceptance" scan. Postal workers that do both types of scans sometimes have their scanners set incorrectly. If the package is scanned again along the way to its destination, the eBay tracking display may update to the correct status.

EBay sellers have to deal with lost items and compensate eBay buyers BUT ONLY IF the buyer has instigated a claim using eBay's Item Not Received form and eBay has determined using Tracking information that the item indeed has not been delivered.

You should contact your local Post Office as soon as possible. They will contact the Mail Carrier that marked it as being delivered and the Mail Carrier may be able to tell you where the package was delivered. Have the Postmaster check and see what the GPS location of the scan was.

Sometimes the shipping carrier may mark packages as “delivered” prematurely. Give them a few days to complete the delivery. Shipping carrier staff may put packages in different places, or purposefully choose an obscure location to keep it safe. Try expanding your search.

If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. To improve your help experience, please sign in to your account.

In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement.

If you haven't received your item, let the seller know within 30 calendar days of the estimated delivery date.

Why is my order showing delivered but not received? ›

If it happens that your parcel is marked delivered but it was not received, the reason may simply be a wrong information that the courier driver had inserted into the trackign system. The status can, in fact, pertain to a different package. The courier company will be able to clear up the picture.

If a package is marked as delivered and you have not seen it, then the seller is responsible.

Save All Evidence

Any information you have about the seller including their address, phone number, and website. Evidence that demonstrates when the item was supposed to be delivered. If you purchased the item on Facebook Marketplace, make sure to save the Facebook Messenger conversation with the seller.

Whether you are reimbursed or not, you are responsible for getting the items to the buyers in listed condition. If you don't, you owe them refunds. If you don't refund, eBay will refund the buyers out of your account. Seller protection is for protecting you when the buyer claims a delivered package didn't arrive.

Failure to pay for items is a violation of our abusive buyer policy. When a seller cancels an order because the buyer hasn't paid, the unpaid cancellation is recorded on the buyer's account. Buyers who have excessive unpaid cancellations may have limits imposed by a seller or by eBay, or lose their buying privileges.

Then look on the listing for the estimated delivery dates. If the item doesn't arrive by the day after the last estimated delivery date you can open a case under eBay's Money Back Guarantee and get a refund. No, eBay can't force a seller to ship. They get an account defect if they don't.

If your tracking says that your parcel has been delivered and you did not receive it personally, your parcel may have been delivered to a neighbour or left in a safe place. Typically, your driver will leave a note explaining the location if they cannot deliver to you personally.

Report the undelivered package via the UPS Help and Support Center. You can also start a live chat with a UPS customer service representative by clicking Ask UPS anywhere on the website. Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it's been delivered, but you can't find it.

If your tracking information shows that your package was delivered, but you can't find it: Verify the order was placed with the correct address (check your email confirmation) Check outside - the carrier may have left a notice of attempted delivery or left the package in a safe place such as a porch or garage.