FAQs
Please ensure that you are entering the card number, expiration date, and security code (CVV) accurately, without any errors. Additionally, it may be helpful to check the balance on your card. There is a possibility that the card is empty or does not have sufficient funds for the purchase.
Why does my American Express prepaid card keep getting declined? ›
Your Gift Card may be declined if there aren't enough available funds to cover the amount of your purchase or a pre-authorization request. Some types of businesses request a pre-authorization for a dollar amount that may be higher than your actual purchase.
How to fix a declined Visa gift card? ›
Gift cards & pre-paid cards
The best thing to do is to contact the number on your card, or contact the issuer of the card, and ask them why the charge is being declined and ask them to remove this restriction. Once this has been lifted, you should be able to try again without the card being declined.
How to fix Google Play gift card error? ›
To fix the "not activated – code could not be redeemed" error for a Google Play digital gift card, try these steps:
- Reboot your mobile device to clear any temporary issues.
- Ensure you have a stable internet connection.
- Clear the cache of the Google Play Store app.
- Re-login to your Google account on the device.
In a proposed class action lawsuit filed on Tuesday, consumers are taking on Visa (V.N.) for reportedly failing to secure its prepaid “Vanilla” gift cards, making them susceptible to theft.
Why is my Visa card declining when I have money? ›
Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.
Why does my prepaid debit card keep getting declined? ›
There isn't enough money on the card
With a prepaid card, you need to know your balance before spending to avoid declines due to low funds. For example, if you have $4.27 on your prepaid card, but try to buy a $5 item, the transaction will fail since the card balance is insufficient.
Why is my prepaid credit card Visa not working? ›
The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.
Why is my Direct Express card being declined when I have money? ›
A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance.
Why does my gift card keep saying declined? ›
Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.
Contact Visa directly to resolve any activation issues.
Look for the customer service phone number on the back of the card or Google “Visa customer support.” Call Visa customer support at 1-800-847-2911. Email Visa through their online contact form.
How do I fix Google Play purchase error? ›
To fix these errors, try the following steps:
- Make sure your card & address information is up to date. ...
- Submit any extra information that is requested. ...
- Check you have sufficient funds for the purchase. ...
- Contact your bank or card issuer. ...
- If you see "Your payment was declined due to an issue with your account"
Check to find if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again. Make sure you have enough money in your account for the purchase. If you're still having issues, contact your bank to find if there's a problem with your account.
Why is Google not accepting my card? ›
Clear the app cache, update the Google Pay app, and confirm your billing information matches. If issues persist, contact your bank to ensure they support Google Pay or consider using an alternative card.
Why does my Visa keep getting denied? ›
An application may be denied because the consular officer does not have all of the information required to determine if the applicant is eligible to receive a visa, because the applicant does not qualify for the visa category for which he or she applied, or because the information reviewed indicates the applicant falls ...
How do I get my vanilla Visa card to work? ›
To activate a physical Vanilla gift card, visit balance.vanillagift.com or call the toll-free number that's located on the back of your card: 1-833-322-6760. You'll need to enter the 16-digit card number, expiration date, and CVV for both of these methods.
Why is my card being declined online when I have money? ›
Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.
What is the maximum amount for vanilla Visa? ›
For VanillaDirect cash deposits the maximum limit is $500 for one deposit, and you can make up to 5 deposits per day totaling a maximum of $2,500. However, you cannot load more than $5,000 per month using this method. For card-to-card transfers the daily limit is $500, and the monthly limit is $2,000.
