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Learn how to temporarily block a card. You can also permanently block a card and order a replacement. It’s quick and easy to do online.
Things to know about blocking your card
- If you can’t find your card, you can put a temporary block on your card while you try to find it. This will stop anyone from being able to use the card while you look for it. If you do find your card, you can easily lift the temporary block.
- If you still can’t find your card, or you know that it has been stolen, you can permanently block a card and order a replacement.
- You’ll be able to continue to make digital payments while your card is temporarily blocked, or if you’ve ordered a replacement card until you get your new physical card.
- Using the NAB app or NAB Internet Banking is the quickest way to block and replace a lost or stolen card. If you don’t have access to do it online, you can call us 24 hours a day.
Within Australia:1800 033 103
Overseas: +61 3 8641 9121
Steps to temporarily block a card
NAB app
Instructions for iOS devices
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Log into the NAB app on your device.
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TapCardsin the menu.
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Tap the card you want to block.
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BesideBlock card, tap the toggle switch to temporarily block your card.
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Read the message that pops up and tapConfirm.
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The status of your card will change toBlocked.
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Your card has been temporarily blocked.
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Simply tap the toggle switch again to unblock the card.
Steps for Android devices
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Log into the NAB app on your device.
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Tap theMenuicon.
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In the menu list, tapMy cards.
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Tap the card you want to block.
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BesideBlock card, tap the toggle switch to temporarily block your card.
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Read the message that pops up and tapConfirm.
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The status of your card will change toBlocked.
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Your card has been temporarily blocked.
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Simply tap the toggle switch again to unblock the card.
NAB Internet Banking
Instructions for web browsers
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Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.
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SelectCardsfrom the menu.
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Select the card you need to temporarily block.
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SelectOnnext toTemporarily block your card.
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Read the important information pop-up. SelectConfirmto continue.
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Your card is now temporarily blocked.
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To remove the temporary block, selectOffnext toTemporarily block your card.
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Read the important information pop-up. SelectConfirmto continue.
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Your card is successfully unblocked.
Steps to permanently block a card and order a replacement
NAB app
Instructions for iOS devices
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Log into the NAB app on your device.
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TapCardsin the menu.
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Tap the card you want to block.
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TapReplace your card.
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TapBlock and replace cardto permanently block your card.
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Read the message that pops up, then tapContinue.
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Check your delivery address, then tapConfirm address. It it’s incorrect, tapUpdate address.
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Your replacement card will arrive in five to seven business days. TapOkto close.
Steps for Android devices
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Log into the NAB app on your device.
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Tap the menu icon.
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In the menu list, tapMy cards.
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Tap the card you want to block.
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TapReplace your card.
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TapBlock and replace cardto permanently block your card.
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Read the message that pops up, then tapContinue.
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Check your delivery address, then tapConfirm address. It it’s incorrect, tapUpdate address.
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Your replacement card will arrive in five to seven business days. TapOkto close.
NAB Internet Banking
Instructions for web browsers
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Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.
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SelectCardsfrom the menu.
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Select the card you need to permanently block and replace.
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SelectBlock and replace card.
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SelectNextto continue.
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Check your delivery address. If it’s incorrect, selectUpdate your address. If it’s correct, selectConfirm.
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Your card has been permanently blocked and a replacement card will arrive in five to seven business days. SelectDone.
Don’t have the NAB app?
Download the app today for a more convenient banking experience.
Other recommended guides
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NAB Internet Banking and NAB app
Apologies but the Important Information section you are trying to view is not displaying properlyat the moment. Please refresh the page or try again later.
Theseproductsareissued by National Australia Bank Limited.
NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.
The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.Android is a trademark of Google LLC.The Google Logo is a registered trademark of Google Inc.iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
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