Apple Pay has been hacked, what to do? (2024)

User profile for user: Shklee

Shklee Author

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5 points

I thought Apple Pay was an added form of protection. In one day two cards were hacked. Help?

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Apple TV 4K, tvOS 16

Posted on Nov 1, 2023 7:42 AM

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Posted on Feb 29, 2024 2:23 PM

So, from day one you added the card to Apple Pay and have used Apple Pay on your iPhone for every transaction since?

You’re saying you’ve never swiped your card or inserted your card in a transaction terminal? Not once never?

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

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Feb 29, 2024 2:23 PM in response to Dcctx12

So, from day one you added the card to Apple Pay and have used Apple Pay on your iPhone for every transaction since?

You’re saying you’ve never swiped your card or inserted your card in a transaction terminal? Not once never?

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

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Jan 30, 2024 10:36 AM in response to bobdigital

So, Apple Card has 3 sets of numbers. One number is the mag stripe/chip, another number is the virtual number you can change in the Apple Wallet/Apple Card. The third number is the device number. That’s the encrypted number that only the bank has the key to. The other 2 numbers are the standard 16 digit number. But the length of the device number is unknown. The last 4 digits of the device number are disclosed in the Wallet app and this is to facilitate returns and refunds.

The first 6 digits for the 16 digit card number identifies the bank (BIN). The link below may help.

https://chargebacks911.com/bank-identification-numbers/

If I’m a fraudulent actor I target a single bank using the first 6 numbers. Then I attack a merchant account with a list of numbers behind the 6 digit BIN target. It’s random, but it works. The first transaction is usually small so as not to attract attention. Those account numbers that get a successful transaction are recorded and exploited at a later date.

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Jul 16, 2024 3:34 PM in response to dene15

Your tickets were also on the sellers website. If it was Ticketmaster they were hacked big time, their entire customer base was stolen. That’s much more likely than your Apple Wallet being hacked.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

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Jan 27, 2024 5:35 PM in response to bobdigital

Yes, your statement is correct and the raw (decrypted) data is encrypted and neither Apple or your iPhone has the raw data. The encrypted data is transmitted to the bank and they verify the data is good and authorize (verify) the card to be added to Apple Wallet. The bank and only the bank has the key to decrypt the data. Any raw data entered via device is deleted and only encrypted data is stored on device or Apple servers.

When a transaction is started, a one time use token (encrypted) is generated and used throughout the transaction process. All the merchants ends up with is an approval or a decline, transaction number and last four digits of the token/device number, that can be used as an identifier in case of refund or dispute. If Apple Pay is used, the merchant has very little information and none is really usable.

Sharing an MFA code is more likely or hacking an Apple ID/iCloud account. My Apple ID account password is over 35 characters. It’s easy to remember too.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Jan 11, 2024 2:48 PM in response to Datkutiekisha

Wow, you didn’t read my reply. I’ll copy and paste it again for your convenience. You need to secure your Apple ID Account before more cards are compromised.

>>No, Apple Pay cannot be >hacked<. All the numbers credit/debit cards on your iPhone are encrypted. Your iPhone doesn’t have the key to decrypt, Apple doesn’t have the key, the merchant doesn’t have the key, only your bank has the key.

However, humans make mistakes. If you were tricked into revealing your Two Factor Authentication code or your Apple ID Account was hacked, the issue is on you.

You need to change the password to your Apple ID and remove any devices you do not recognize listed on your Apple ID Account.<<

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User profile for user: Lawrence Finch

Lawrence Finch

User level: Level10

207,974 points

Jan 27, 2024 1:27 PM in response to bobdigital

bobdigital wrote:

Jeff you seem to be well informed so had a question. Today someone attempted fraud using what GS says was Apple Pay. It was declined bc of a mismatch of information (what I assume was my Apple Card # and the date/CVV). I have not shared my 2FA with anyone nor did I receive any 2FA request on my Apple devices prior to the attempted fraud. I have never used my physical Apple Card nor have I entered my digital Apple Card # into any payment gateway. I have only used my Apple Card via Apple Pay 1) online and 2) via Apple Pay in a few physical stores. All this said, they want me to change my Apple ID password. I don't mind doing it, but I haven't seen any signs of someone trying to login in with a compromised ID/Pass anywhere so I don't believe that's how the fraud happened. Do you think someone just used an emulator to try random 16-digit combinations of credit cards #s with random expiration dates and CVVs?

Most likely one of the stores where you used Apple Pay was hacked, and your card number and expiration were stolen, then someone tried to add the card using that information to their Apple Pay, which failed, of course.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Jan 27, 2024 5:14 PM in response to bobdigital

Yes, a mass attack is certainly a possibility. These attacks are know as a brute force BIN attacks. Fraudulent actors gain access to a smaller business with weak security. They know the first 6 digits of the credit card is the Bank Identification Number (BIN) and put through tens of thousands of numbers and collect the hits that work. Then they use the numbers in a website and collect the transactions.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Mar 20, 2024 9:26 AM in response to jlsycks

What do you mean by the Wallet’s >insignia<?

If you want to assume that the Wallet was compromised, all they would have been able to retrieve was encrypted data that your bank put there as part of the provisioning of the card for addition to Apple Wallet. How did the >hackers< gain access to the key, that only the bank has?

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User profile for user: Lawrence Finch

Lawrence Finch

User level: Level10

207,974 points

Aug 21, 2024 7:36 AM in response to 17_85_61

17_85_61 wrote:

My debit card on Apple Pay has been hacked, my bank account I’ll not take responsibility

Yes, your DEBIT CARD has been hacked. It has nothing to do with Apple Pay. If you contact your bank’s fraud department they will fix it, cancel the compromised card, and issue you a new debit card.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Aug 21, 2024 9:40 AM in response to Ih8protesters

You have a lot of your information incorrect. The data breach was for a company that verifies social security information. It does not oversee credit scores. Your information is incorrect and misleading.

The company has nothing to do with credit cards. Employers and banks would not have disclosed information to the company. The company would not have access to anyone’s credit information either.

No one has infiltrated Apple security measures or Apple Pay.

Again, the recent breach contained names, social security numbers, DOB, and past addresses. That’s it. You are spreading FUD, Fear, Uncertainty and Doubt.

Here’s how your credit card information was compromised. You used your credit card by swiping or inserting the chip. The data was skimmed or shimmed. Information is sold on the Dark Web along with some of your personal information. The information is purchased by a fraudster and added to their Apple device. The issuing bank and payment network operator (MasterCard, Visa, AmEx etc.) verify the card and send Apple a token. The token is added to the fraudsters wallet app and now they can make Apple Pay transactions.

Virtually nothing you wrote is factual or involved with the fraudulent activity on your account.

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User profile for user: Phil0124

Phil0124

Community+ 2024

User level: Level10

203,129 points

May 8, 2024 10:27 AM in response to Stolenfrom

Stolenfrom wrote:

I have two $500 charges on Apple Pay that I did not authorize and I don’t know how they did it. I want to see if the money can be refunded thanks.

Contact your Card issuer or bank and the merchant the charges are from to dispute the charges.

click here ➜ See your Apple Pay transaction history - Apple Support

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Jan 11, 2024 6:03 AM in response to RobShaw2222

No, Apple Pay cannot be >hacked<. All the numbers credit/debit cards on your iPhone are encrypted. Your iPhone doesn’t have the key to decrypt, Apple doesn’t have the key, the merchant doesn’t have the key, only your bank has the key.

However, humans make mistakes. If you were tricked into revealing your Two Factor Authentication code or your Apple ID Account was hacked, the issue is on you.

You need to change the password to your Apple ID and remove any devices you do not recognize listed on your Apple ID Account.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Jan 30, 2024 12:19 PM in response to Lawrence Finch

One of the biggest loopholes is the transit card feature. The transit companies security is fairly low, in my opinion, and data is being captured when people use that feature. But the real problem was Visa and MasterCard. This security issue was mostly, if not completely plugged last year. But if devices aren’t updated etc., issues can continue. It also took Visa a while to acknowledge their issue and block the exploit on their side. You can search the internet for much the details.

Just like on the forums here, many things you’ll read on the internet refer to Apple Pay being hacked, when it reality it’s just simple fraud on their Apple Cash account. The account holder/owner sends money for the purchase of goods or services and disappears. But the post you’ll read is “My Apple Pay was Hacked!”

Another method of fraud is numbers sold on the dark web. These are usually attained by fraudulent actors using a skimmer (collects data off mag stripe) or a shimmer (collects data off the chip) when the physical card is used for transactions. The number is then sold on the Dark Web and can be added to an Apple Pay account.

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User profile for user: Jeff Donald

Jeff Donald

User level: Level7

20,444 points

Feb 25, 2024 7:58 AM in response to Hev6969

No, your credit card number was skimmed or shimmed. Skimming is when you swipe your card and the magnetic data is captured by a device called a skimmer. Fraudulent actors then enter the data online or create a fraudulent card (fake) with your data. A shimmer is similar, but captures data off the chip.

Please contact your credit card servicer by call the phone number on the back of the compromised card. When calling ask for the fraud department.

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User profile for user: Lawrence Finch

Lawrence Finch

User level: Level10

207,974 points

Feb 29, 2024 1:51 PM in response to Dcctx12

No, your Apple Pay was not hacked. Your credit card was compromised. It had nothing to do with Apple Pay, which is just one more way to use a credit or debit card, and actually a more secure way than using the actual card because it cannot be”skimmed” by a hacked card terminal.

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Apple Pay has been hacked, what to do?

Apple Pay has been hacked, what to do? (2024)

FAQs

What happens if my Apple Pay gets hacked? ›

Apple Pay cannot be hacked. Is simply a payment conduit. There is nothing to hack. And even if it was, your card numbers and details are not stored in the Wallet App.

Can someone steal your card info from Apple Pay? ›

Unfortunately, scammers who get hold of your Apple Pay or Apple Cash credentials can gain access to your Apple Wallet and any cards you have linked to it. Many scams also encourage victims to pay the scammer directly through these methods.

What can happen if your Apple account is hacked? ›

With control of your Apple ID, hackers can see your personal information and track your location — as well as the locations of your connected friends — along with the locations of your devices (including AirPods and AirTags). They can see iCloud content, including photos and crypto wallet backups.

How do I contact Apple Pay support? ›

Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.

What to do if someone is using my Apple Pay? ›

You need to change the password to your Apple ID and remove any devices you do not recognize listed on your Apple ID Account.

Can I get my money back if I get scammed using Apple Pay? ›

Unfortunately, this means that an Apple Cash transfer can't be reversed (because you authorized the transfer). But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction. Go to Latest Transactions and select the fraudulent payment that you wish to dispute.

Can card skimmers steal from Apple Pay? ›

While card skimming only works by swiping data from the magnetic strip on your card, there are other ways card information can be stolen. Apple Pay takes the extra step of encrypting the data so that your actual card information isn't even in your iCloud.

Can I remove my card from someone's Apple Pay? ›

Yes, you can remove your credit or debit card from someone else's Apple Pay. Call the phone number on the back of your card and ask them to remove that card from Apple Pay. They will remove it from all Apple Pay associations, so if you had it on your iPhone as well, you will have to add it using the Wallet app again.

How to make Apple Pay secure? ›

Secure your Apple Pay passcode

Use a complex passcode on your Apple device, and don't share it with anyone. If someone were to learn your passcode, they could create their own biometric profile on your device, allowing them to make mobile payments through your Apple Pay.

Does Apple send you a notification if you've been hacked? ›

Signs that your Apple ID has been compromised

Apple notified you (notification or email) about accounty activity that you don't recognize (for example, if your Apple ID was used to sign in to a device that you don't recognize or your password was changed but you didn't change it).

Can Apple check if my iPhone has been hacked? ›

This is not possible with the iPhone.

How do I check if my Apple ID is being used by someone else? ›

From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs: Sign in to appleid.apple.com,* then select Devices.

Can you get your money back on Apple Pay? ›

You can generally return purchases made using Apple Pay by providing the receipt. When the merchant processes your refund, it goes back to your payment card automatically. If you don't have the receipt or the merchant asks for more information, you can provide the Apple Pay card number for your payment card.

Is Apple Pay the same as Apple Wallet? ›

What is the difference between Apple Pay and Apple Wallet? Apple Pay is the safe way to pay and make secure purchases in stores, in apps, and on the web. Apple Wallet is the place where you store your credit or debit cards so you can use them with Apple Pay.

How do I talk to a human at Apple support? ›

Product and Services Support
  1. U.S. technical support: (800) APL–CARE (800–275–2273)
  2. See all worldwide support telephone numbers.
  3. Contact a mobile carrier.
  4. Make a reservation at an Apple Retail Store Genius Bar.
  5. Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.

Is your money protected with Apple Pay? ›

Apple Pay is designed with your security and privacy in mind, making it a simpler and more secure way to pay than using your physical credit, debit, and prepaid cards. Apple Pay uses security features built-in to the hardware and software of your device to help protect your transactions.

Can Apple Pay get reversed? ›

You can reverse a transaction made with Apple Pay just like you would with a physical card.

Can someone use Apple Pay if they steal your iPhone? ›

When you mark your iPhone or iPad as lost, your device is put in Lost Mode — it's locked with a passcode, payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.

Can skimmers steal Apple Pay? ›

Carry a mobile wallet

It's highly unlikely that a hand-held skimmer can get close enough to access the customer data. A mobile wallet can contain the Apple Pay and/or Google Pay apps. Both applications use tokenization technology, and the application authorizes the payment.

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