Get a refund for purchases made with credit or debit cards using Apple Pay - Apple Support (2024)

FAQs

How do I get a refund if I paid with Apple Pay? ›

You can generally return purchases made using Apple Pay by providing the receipt. When the merchant processes your refund, it goes back to your payment card automatically. If you don't have the receipt or the merchant asks for more information, you can provide the Apple Pay card number for your payment card.

For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we'll exchange it or offer a refund based upon the original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

To get your money back from Apple Pay if you sent it to the wrong person, you should first try to contact the recipient and request a return of the funds. If the recipient does not cooperate, contact your bank as soon as possible to report the issue and seek further assistance in recovering your money.

But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction. Go to Latest Transactions and select the fraudulent payment that you wish to dispute. Then, click on Report an Issue → Incorrect Merchant Info → Merchant Name, Merchant Category or Other Issue.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will.

Apple offers refunds for eligible items purchased from the App Store, iTunes Store, and Apple Books—apps, music, books, and in-app subscriptions. You can request a refund for: Accidental or unauthorized purchases. Duplicate charges.

Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.

You can cancel the Cash transaction only if the person that you sent it to has not received it yet. If they have received it, you should ask them for the money back. This should not be a problem with a person that you know. f you don't see Cancel Payment, the person has already accepted the payment.

What is the Apple right of withdrawal? ›

If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason.

If you have an Apple Account balance that you can't use

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.

Sign in to reportaproblem.apple.com. Tap or click "I'd like to," then choose "Request a refund." Choose the reason why you want a refund, then choose Next. Choose the app, subscription, or other item, then choose Submit.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.

It's best to email or write to the trader - you can use a template letter. Keep a copy of anything you send, in case you need to check it later. If you can't contact the trader or they won't help, you can then ask your card provider or PayPal.

You can reverse a transaction made with Apple Pay just like you would with a physical card. Please contact your merchant if you wish to request a reversal or refund. You may be asked to provide the last four digits of your Device Account number.

Sign in to reportaproblem.apple.com. Tap or click "I'd like to", then choose "Request a refund". Choose the reason why you want a refund, then choose Next. Choose the app, subscription or other item, then choose Submit.

Apple Pay is a safer way to pay that helps you avoid touching buttons or exchanging cash. And with every purchase you make using your Apple Card with Apple Pay, you get 2% Daily Cash back. No points to calculate. No limits or deadlines.

Once it says refunded, that indicates the transfer of funds has started. The transfer process generally takes 5 to 7 business days. Sometimes it's quicker and occasionally it can take longer. Please review the information in the Apple Support article I linked below.