FAQs
Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone's digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet.
Why won't my Apple Wallet let me add tickets? ›
Your phone may not support the latest iOS which is required to add tickets to your wallet. You may be attempting to add tickets that are already in someone else's wallet. Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID.
Why can't I add my Ticketmaster tickets to Apple Wallet? ›
Ensure that you're using the latest version of our app and that any ticket within the Ticketmaster account hasn't been downloaded to another fan's Apple Wallet. Turn off your VPN, Apple Private Relay and other proxy servers. Or, visit our FAQ My ticket isn't working in my Apple Wallet.
Why does adding to Apple Wallet fail? ›
Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region. Check that your device is compatible with Apple Pay.
What happens when you add tickets to your wallet? ›
Once you've saved your ticket or boarding pass to the Wallet app, all you have to do is swipe to open the saved ticket on your iPhone, show the person at the door your code to scan, then breeze right on through.
How long do tickets stay in Apple Wallet? ›
Wallet tickets do not expire.
How do I manually add tickets to my Wallet? ›
Add a boarding pass with a screenshot
- Open the email, app, or website that has your boarding pass.
- Find your boarding pass. ...
- For a few seconds, press and hold the Power and Volume down buttons at the same time. ...
- On the “Screenshot saved” notification, tap Add to Google Wallet. ...
- Tap Save.
Why can't I transfer tickets to my Apple Wallet? ›
If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.
What do you scan to add a ticket to Apple Wallet? ›
Capture your ticket's QR code or barcode.
Set your ticket on a flat surface to take a picture of the barcode. If the ticket is supported in Wallet, like an event ticket or movie ticket, it will automatically be added in your Passes section of Wallet.
How do I get my Ticketmaster tickets on my phone? ›
How do I find and use my tickets?
- Open your Ticketmaster app.
- Sign into your My Account.
- Tap My Events and find your order.
- Tap View Tickets to access your tickets. ...
- Present your tickets to get scanned for entry and you're in!
The option may not be available for one of the following reasons: The venue doesn't offer Ticket Transfer yet (we're working on that). The artist or venue turned Ticket Transfer off for that event/section. The event was canceled (ticket buyers get automatic refunds).
Why can't I add my Ticketmaster tickets to my Google Wallet? ›
If you're seeing an error message when trying to add your Ticketmaster tickets in your Google Wallet, it may be for one of the following reasons: You may have purchased a ticket from a third-party platform that wasn't transferred correctly. You may not be using the latest version of the Ticketmaster app.
Why are my tickets not adding to Apple Wallet? ›
Sometimes if you sign out of your Apple ID and back in it resolves the problem. Make sure you are using the latest iOS/macOS update. Make sure that your date and time is correct under Settings > General > Date & Time. Make sure that you are connected to a known-good network and are not connected to a VPN.
Why is my Apple Wallet declining? ›
If you see the message "This card cannot be used," check if your bank or card issuer currently supports Apple Pay: Apple Pay participating banks in Canada, Latin America, and the United States.
Is Apple pay safe for tickets? ›
Apple Pay is even safer than using a physical credit, debit or prepaid card thanks to features like Face and Touch ID and your passcode on your iPhone, Apple Watch, Mac, or iPad. It's also important to emphasize that when you use Apple Pay, your card number and identity aren't shared with merchants.
Should I download my Ticketmaster tickets? ›
We encourage you to download your tickets to your digital wallet before you leave for your event. This ensures that you can always access your tickets.
Can you scan tickets into Apple Wallet? ›
Capture your ticket's QR code or barcode.
Set your ticket on a flat surface to take a picture of the barcode. If the ticket is supported in Wallet, like an event ticket or movie ticket, it will automatically be added in your Passes section of Wallet.
Does Apple Wallet tickets work without data? ›
For transit cards and tickets stored in Apple Wallet, you usually don't need an internet connection to use them.