About unavailable payment methods - Google Ads Help (2024)

FAQs

Why won't Google Ads let me add a payment method? ›

The payment methods available for your account will depend on your country and currency. Use the payment options tool to see what's available for your account. Note that in some cases, certain payment methods may be temporarily unavailable while Google Ads reviews your account's eligibility to use them.

Unavailable payment methods or payment settings can result from ongoing checks of your account settings and activity, and it doesn't necessarily mean that you've done anything wrong.

Click Payment methods. Find the declined credit card and click Fix. Click Use a different payment method then click Continue. Choose a new payment method from the available options or enter the card new information and click Save card.

Check to find if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again. Make sure you have enough money in your account for the purchase. If you're still having issues, contact your bank to find if there's a problem with your account.

GPay Transaction Failures: Step-by-Step Solutions

To resolve GPay transaction failures, install the latest version of the Google Pay app on your device. Go to the Play Store and search for “Google Pay” to check for updates on Android devices. On iOS, open the App Store and search for “Google Pay” to update the app.

If you're unable to add a credit card to Google Pay, check your internet connection, ensure the card is supported, and verify that it's not expired. Clear the app cache, update the Google Pay app, and confirm your billing information matches.

You may also visit the Google Ads Developer Blog for announcements, or the Google Ads API Forum for technical discussions with members of the Google Ads API team. If your message includes sensitive or personally identifying information, email the support team at [email protected].

It is common for banks not to authorize certain transactions based on their internal policies. When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card.

The credit card is expired or has insufficient funds.

Add another payment method!

This means that your payment is still in the queue and has not been scheduled or issued yet.

Why is my payment method declined on Google? ›

Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments centre, and try the transaction again. Try using a Google Play gift card to complete the transaction.

If you continue to not pay for an extended period of time, Google may take additional action such as referring your account to a collection agency or taking legal action to recover the unpaid balance. Additionally, failing to pay your Google Ads bill can negatively impact your credit score and business reputation.

Small mistakes such as inputting incorrect card numbers, expiration dates, or CVV codes can lead to unwanted payment rejections. Similarly, the same applies to bank account details, where incorrect account numbers or mismatched account owner names can impact the payment process.

If you're unable to add a credit card to Google Pay, check your internet connection, ensure the card is supported, and verify that it's not expired. Clear the app cache, update the Google Pay app, and confirm your billing information matches.

Usually the BILLING_UNAVAILABLE error means that your Android device is running an unsupported version of Android or Play services. Other things to check when you get this error: Are you logged in to the correct Google Account on the device/emulator? Try logging out and logging back in.