Zelle vs. Venmo: Which One is Better for You? (2024)

Zelle vs. Venmo: Which One is Better for You? (1)

Are you wondering which payment platform is better suited for your needs and goals? Zelle and Venmo are both popular peer-to-peer payment services that allow you to send and receive money quickly. While they are designed to fulfill the same purpose, some of their features differ significantly.

In this article, you can learn about the difference between Zelle and Venmo so that you can make a more informed decision on which payment system is better for you.

Zelle and Venmo: What Do These Payment Services Offer?

Both Zelle and Venmo are digital payment services for sending and receiving money between friends and family members in the United States. Whether you want to return money to your colleague or split a bill at a restaurant, these apps are there for you

On the surface level, it may seem that the two services operate similarly, making some people wonder, “Is Venmo the same as Zelle?” The answer is no, as each of the apps has its peculiarities.

One of the main differences between the services is that Venmo acts as a digital wallet so that you can keep money in it, while Zelle operates exclusively as a transaction provider. Also, with Venmo, you need to install a separate app, while Zelle may be used in your banking app if your bank allows such payments.

Zelle vs. Venmo: Which One is Better for You? (2)

Difference Between Venmo and Zelle: In-Depth Comparison

Choosing the right payment service can be quite challenging because of how similar they seem at first glance. Let’s take a look at Zelle vs. Venmo in more detail.

Fees

Obviously, there is a difference in fees between the two. Zelle doesn’t charge any balance transfer or bank transfer fees. When you send money using Venmo, there are no fees for standard transfers, which usually take some time. If you need to send money instantly, Venmo charges a 1.5% fee.You can also view venmo business transaction fees, which are slightly different.

Transfer limits

If you decide to use Zelle, it is a good idea to find out about transfer limits beforehand, as they differ from one bank to another. For instance, if your bank doesn’t have a Zelle partnership, the weekly limit on sending money using the app is $500, and on receiving money — $5,000.

Those with a fully verified Venmo account can send and receive up to $5,000 a day, while the monthly limit is $19,999.99.So once you know how to add funds to venmo, you can safely make transfers.

Availability

Neither Venmo nor Zelle is currently available internationally, so only those living in the United States can use these payment services. If you need an app for international payments, you should consider PayPal or another alternative provider.

Compatibility

To install Venmo, you need to be an Android or iOS device user. Currently, there is no Windows app available.

Zelle is already integrated into more than 2,000 banking apps. All you have to do to check whether it works with your bank or credit union is search for its name on the official website’s list. You can also download a separate Zelle app for Android or iOS.

Zelle vs. Venmo: Which One is Better for You? (3)

Customer Service

Both Zelle and Venmo have customer service teams that you can contact in different ways if you have questions or issues.

When using the Venmo app, you can go to the “Get Help” section and use a chat. In a browser, you can also go to the Venmo Help Center to fill out a form. Another option you have is to call (855) 812-4430 from 8 AM to 8 PM CT every day.

If you need to contact Zelle’s team, you can go to the Contact Us page on the official website and fill out a form. If you want your issue to be resolved quicker, you can call 1-844-428-8542 from 10 AM to 10 PM ET.

Venmo and Zelle: Advantages and Disadvantages

Now that you have a basic understanding of Venmo vs. Zelle discussion, let’s review the pros and cons of each.

Pros and Cons of Zelle

The main advantages of Zelle include the following:

  • Absence of fees;
  • Integration with a large number of banking apps;
  • Instant money transfer;
  • Safe app with modern encryption and monitoring for fraud;
  • FDIC insured.

The disadvantages of this service are:

  • No wallet function, meaning it’s impossible to keep your money in a Zelle account;
  • No way to cancel a sent payment (it can only be canceled if another person is not enrolled in Zelle);
Zelle vs. Venmo: Which One is Better for You? (4)

Pros and Cons of Venmo

When it comes to the advantages of Venmo, they include such:

  • User-friendly interface with some social media features;
  • An opportunity to get branded credit and debit cards with additional benefits;
  • Can be used for both in-store and online purchases;
  • Acts as a digital wallet where you can store funds.

If you are thinking about installing Venmo on your device, you should keep in mind the following disadvantages:

  • 1.5% fee on instant transfers;
  • Payments are public by default (but you can always make your account private in the settings).

You should also keep in mind that venmo hacked can be quite easy, so you should be careful and follow the rules.

We have already published articles on how to sign up for venmo, how to use it, and what is a venmo account on our website.

Final Thought

Zelle or Venmo? Some people prefer Zelle to Venmo; others love Venmo more. Both of the payment services are decently safe, have user-friendly interfaces, and allow you to conveniently send money when you need it. Zelle stands out from Venmo with its absence of instant transfer fees, but it also cannot be used as a wallet. So, if you need a wallet function, you should go for Venmo. The choice should depend on how you plan to use these apps and your financial habits.

FAQ

What are some alternatives to Zelle and Venmo?

When choosing Zelle or Venmo, you may also wonder whether there are good alternatives to these services. Some of the most popular services that can be used instead of Zelle and Venmo are Cash App and PayPal.

How do I sign up for Zelle and Venmo and link my bank account?

You can sign up for Zelle in your banking account if it is supported or install the Zelle app, where you enter your email address or phone number. To sign up for Venmo, you need to install an app and then link your bank account by going to settings. There, you choose “Payment methods” and “Add a Bank or Card.”

How do I send money with Zelle and Venmo?

To send money using Venmo, all you have to do is tap “Pay/Request” at the bottom of the app. You then enter a person’s username and the amount.

To send money with Zelle you’ll need to use your banking app, enter a person’s phone number or email address, type the amount, and press “send”.

Can you directly send money from Zelle to Venmo?

Zelle is designed for sending money between bank accounts, while Venmo is a digital wallet. Because Zelle doesn’t view Venmo as a bank account, it is currently not possible to send money between the two services directly.

Zelle vs. Venmo: Which One is Better for You? (2024)

FAQs

Zelle vs. Venmo: Which One is Better for You? ›

Zelle doesn't charge any balance transfer or bank transfer fees. When you send money using Venmo, there are no fees for standard transfers, which usually take some time. If you need to send money instantly, Venmo charges a 1.5% fee. You can also view venmo business transaction fees, which are slightly different.

Which is safer to use, Venmo or Zelle? ›

However, while Zelle may appear more secure, applications like Venmo and PayPal are just as secure. All of them use data encryption to protect users against unauthorized transactions and store users' data on servers in secure locations. Venmo also offers users the ability to set a PIN code for access to the mobile app.

What is the disadvantage of using Zelle? ›

Cons. Limited functionality: Zelle only allows person-to-person transfers between U.S. bank accounts. If you want to add a credit card to make payments or send money to someone internationally, you'll need to use another payment app.

What is the downside to Venmo? ›

However, Venmo is not without its drawbacks, including security concerns, fees for certain transactions, and privacy issues. As such, it's somewhat inefficient for instant money transfers. In the end, though, your final choice will depend on your individual situation, financial capabilities, goals, and ongoing demands.

Why is Zelle preferred? ›

Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust - no matter where they bank1. It's important that you know and trust those you send money to. Because once you authorize a payment to be sent, you can't cancel it if the recipient is already enrolled in Zelle®.

When should you not use Zelle? ›

Beware of payment scams: If an offer sounds too good to be true, it probably is. For example, a stranger selling online concert tickets at a steep discount and insisting you pay with Zelle® may be a scam. Zelle® does not offer purchase protection, so pay it safe. Only send money to people you personally know and trust.

Which payment app is safest? ›

The security of Apple Pay is one of the safest to date. It works through a separate chip in the device called the “Secure Element”, and for each transaction, this chip sends a one-time code that encrypts your data. In layman's terms, the chip acts as a middleman to make sure that the transaction is performed securely.

Why do banks not like Zelle? ›

People can send money almost instantly via Zelle, but that convenience has made the app a target of fraudsters and scammers — and Zelle doesn't always reimburse users who lose money due to unauthorized transactions, even though such reimbursem*nts are required by law, lawmakers say.

Can someone access your bank account through Zelle? ›

With access to your Zelle, threat actors can drain your bank accounts. There's no guarantee that you'll get your money back, which is why you must take the necessary steps to secure your Zelle and other financial accounts.

What is the Zelle limit per day? ›

Many top banks offer Zelle, allowing users to send funds to trusted family members and friends. Sending limits usually range from $500 to $5,000 per day and $10,000 to $20,000 per month, though some banks may allow you to increase your limits.

When should you not use Venmo? ›

Venmo should only be used to transact with people you know. Do not use Venmo to pay or receive payments from people you don't know, especially if the payment involves the purchase or sale of a good or service. Such payments are potentially high risk and you could lose your money without getting what you paid for.

Why not to trust Venmo? ›

Don't hold large balances in your account: Only funds added to your account via direct deposit or remote check capture are Federal Deposit Insurance Corporation (FDIC)-insured, so Venmo is not a safe place to store large amounts of money. Your money is safer stored in your bank account.

Why don't people use Venmo? ›

Your money doesn't go directly into your bank account

Once you get paid on Venmo, the payments don't go directly into your bank account. Strange, right? You have to go in and manually transfer money out of your account, making for a cash flow nightmare.

Why would someone use Zelle instead of Venmo? ›

Some people prefer Zelle to Venmo; others love Venmo more. Both of the payment services are decently safe, have user-friendly interfaces, and allow you to conveniently send money when you need it. Zelle stands out from Venmo with its absence of instant transfer fees, but it also cannot be used as a wallet.

What is the downside of Zelle? ›

Limited Social Interaction. Unlike some of its competitors, Zelle lacks social elements, making it less suitable for users who prefer a more interactive and socially connected payment experience.

Is Zelle sketchy to use? ›

While Zelle is a legitimate and secure service, Zelle scams can risk account takeovers, identity theft, and more. Look to LifeLock Ultimate Plus to help protect your identity from scammers. Zelle can make money transfers quick and simple.

Will Venmo refund money if hacked? ›

Will Venmo Refund Money If You've Been Scammed? In most cases, the answer is no. There is no way to cancel a Venmo payment once it's been sent. Venmo also typically doesn't get involved in financial disputes between users (instead, you're better off contacting your bank).

How safe is Venmo with a bank account? ›

Linking bank accounts to Venmo is generally safe, but not without risks. You should implement extra security measures when linking bank accounts or credit cards to Venmo, such as setting up multi-factor authentication on both your Venmo app and your online bank accounts.

Is Venmo safe from hackers? ›

Venmo, the popular payment app, is a perfect target for scammers and cybercriminals. From malware to social engineering attacks, hackers have a variety of ways to target Venmo users.

What is the most secure Cash App? ›

Apple Pay and Apple Cash are more secure than shopping with a credit card or sending money through most other apps. That's because you need to authorize transactions with Face ID, Touch ID, or your passcode.

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