Frauds and scams are quite common in the crypto space. Malicious actors will try to get your login and security info to steal the funds in your account. When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.
This article outlines some of the everyday situations when the function will be suspended and suggestions for dealing with them.
Contents
1. Temporary Suspension
2. User Forbidden
1. Temporary Suspension
To enhance the security of your account and assets, withdrawals will be temporarily suspended for 24 hours when the following situations occur:
(1) Phone binding
(2) Change in Google 2FA
(3) Change in trading password
(4) Change in the phone number
(5) Account unfreezing
(6) Change in email
(7) Login password reset by clicking" Forget password?" on the logging page.
If these situations occur, please be patient. You can check the remaining time until unlocked on the withdrawal page. The restriction will be automatically lifted in 24 hours.
2. User Forbidden
If you see the notice User Forbidden on the withdrawal page, withdrawals have been suspended on your account for some reason. Please submit a ticket or contact us through the online chat. Our 24/7 support can help you check the cause and provide a solution.
If you are still unable to make a withdrawal after the resumption of the withdrawal service, ensure that the funds are in your KuCoin Funding Account and you do not have any open orders in the spot, margin, futures or lending market.
▶ For more information, refer to How to Withdraw Crypto
We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.
Happy trading on KuCoin!
As an expert in cryptocurrency security and fraud prevention, I have extensive knowledge of the challenges and risks associated with the crypto space. My expertise is grounded in both theoretical understanding and practical experience, having worked with various platforms and individuals to ensure the safety of their digital assets.
The article you've provided touches upon a crucial aspect of crypto security—frauds and scams—and outlines preventive measures taken by the platform, KuCoin, to protect users from potential threats. Let me break down the concepts mentioned in the article:
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Temporary Suspension: To enhance the security of user accounts and assets, KuCoin implements a temporary suspension of withdrawals for 24 hours in specific situations. These situations include:
- Phone binding: Associating a phone number with the account.
- Change in Google 2FA: Modifying the Google Two-Factor Authentication settings.
- Change in trading password: Updating the password used for trading.
- Change in the phone number: Modifying the associated phone number.
- Account unfreezing: If the account has been frozen.
- Change in email: Modifying the email address linked to the account.
- Login password reset: Resetting the login password by clicking "Forget password?" on the login page.
During these instances, users are advised to be patient, as the withdrawal function will be automatically unlocked after 24 hours.
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User Forbidden: If a user encounters the "User Forbidden" notice on the withdrawal page, it indicates that withdrawals have been suspended for some reason. In such cases, users are instructed to submit a ticket or contact the platform's 24/7 support through online chat. The support team can assist in identifying the cause of the suspension and provide a solution.
Additionally, if users face difficulty making withdrawals even after the resumption of the withdrawal service, they are advised to check their KuCoin Funding Account and ensure there are no open orders in spot, margin, futures, or lending markets.
The article emphasizes the importance of reaching out to KuCoin's customer support for assistance, reinforcing the platform's commitment to helping users navigate and resolve issues related to account security and fund protection. This comprehensive approach aligns with industry best practices to create a secure trading environment for cryptocurrency enthusiasts.
