[Windows 11/10] Troubleshooting - Failure to Detect Graphics Card | Official Support | ASUS USA (2024)

[Windows 11/10] Troubleshooting - Failure to Detect Graphics Card

Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld

Should you encounter a scenario wherein your system fails to detect the graphics card, such as when the graphics card is absent in the Device Manager or only displays the Microsoft Basic Display Adapter, kindly refer to the ensuing common troubleshooting methods.

Inspect the Settings in Armoury Crate

For users employing gaming laptops or desktop computers, it is advisable to inspect the graphics card mode settings within the Armoury Crate application (Armoury Crate > Device > GPU Power Saving > GPU Mode).

When “Eco Mode” is applied, independent graphics card information will not be discernible within Device Manager. It is recommended that you opt for “Standard” to ascertain the detection of the graphics card. Further information is available in this article: Armoury Crate Introduction.

Should your device not feature this particular configuration, or if you have already configured it for “Standard” mode, please proceed with the subsequent troubleshooting methods.

Update BIOS, Windows updates, and drivers

Software updates often improve system stability and optimization, so it's recommended to regularly check for the latest versions for your device. Learn more about how to update BIOS:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via System Update in MyASUS

Perform CMOS Reset/Hard Reset

Remove the power adapter and perform a CMOS clear to reset the hardware to default settings. You can refer to relevant articles for instructions on how to clear the CMOS:

• Laptop/All-in-One PC/Gaming Handheld: How to perform embedded controller (EC) reset/Hard reset
• Desktop PC: How to clear CMOS

Note: For notebook models TP420IA and UX425IA, do not remove the power adapter; perform CMOS clear with the adapter connected. If you're unsure about your computer's exact model, refer to this article: How to find your computer model.

Perform BIOS Restoration

Attempt to revert the BIOS settings to their default values. You can reference relevant articles to understand how to restore BIOS settings:

• Laptop/All-in-One PCs/Gaming Handheld: How to restore BIOS settings
• Desktop PC: [Motherboard/Desktop] How to restore BIOS settings

After restoring the BIOS to its default state, if the graphics card remains undetected within the BIOS settings screen, it is likely a hardware issue. We recommend seeking an assessment at an ASUS-authorized service center.

Note: The screens below may exhibit variations due to product models or BIOS versions.

Scan for Hardware Changes in Device Manager

1. Type and search [Device Manager]① in the Windows search bar, then click [Open]②.
   
2. After opening Device Manager, click [Action]③ at the top and select [Scan for hardware changes]④. After the system scans for hardware changes, it might recognize the graphics card device that is connected so that you can use the device.
   

Uninstall Graphics Card Drivers and Reinstall

1. Visit the ASUS official website or download the latest graphics card drivers through MyASUS. If you are uncertain about how to download your graphics card drivers, please refer to this article: How to Search for and Download Drivers.
2. Upon completing the download, kindly remove the pre-existing graphics card drivers from your device. Type and search [Control Panel]① in the Windows search bar, then click [Open]②.
   
3. After launching the Control Panel, within the Programs category, select [Uninstall a Program]③.
   
4. Within the Programs and Features window, select your graphics card driver⑤, and then click [Uninstall/Change]⑥, following the on-screen prompts for uninstallation.
   Note: If your graphics card comprises multiple drivers, we recommend uninstalling all relevant drivers for a more comprehensive removal.
   
5. After the uninstallation is finalized, kindly restart your device and proceed to install the graphics card drivers provided by ASUS. Here you can learn more about How to install drivers.

Use System Restore to Restore the System

If the issue started recently and you have previously created a system restore point or if the system has created an automatic restore point, you can try restoring the system to a point in time before the issue occurred. Learn more about How to restore the system from a created system restore point.

Perform a Windows System Restore

If all troubleshooting steps have been completed but the issue persists, back up your personal files and perform a system restore to return your device to its original configuration. Learn more: How to Restore (Reinstall) the System.

If your issue remains unresolved, please contact ASUS Customer Service for further assistance.