[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues | Official Support

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Last Update : 2024/04/08 14:15

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[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage)
[Windows 11/10] Troubleshooting - System is running slowly
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD)
Laptop Frequently Asked Question (FAQ)
[Windows 11/10] Troubleshooting - Unable to Shut Down

[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues

Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, Motherboard

The causes of automatic shutdowns/restarts in devices can vary, ranging from hardware issues such as the motherboard, hard drive, and memory, to software-related factors like applications, drivers, and the Windows operating system. Another significant factor could be problems with the internal cooling system of the device, leading to elevated CPU temperatures triggering protective shutdown mechanisms. For more information on addressing cooling issues, please refer to Troubleshooting - Overheating and Fan issues. For troubleshooting unexpected automatic shutdowns/restarts on other devices, please consult the steps outlined in this article.

Please go to the corresponding instruction based on the current Windows operating system on your device:

Windows 11
Windows 10

Windows 11operating system

Table of Contents:

Update BIOS, Windows packages, and drivers

Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:

How to use update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer toASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via System Update in MyASUS

If you have updated the BIOS, Windows packages, and drivers to the latest version, but the issue persists, please proceed to the next troubleshooting step.

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Run Hardware diagnostic via MyASUS

You can inspect whether the hardware device is good by the Hardware Diagnostic via MyASUS. If any error occurs after diagnosing, we recommend that you visit ASUS repair center to replace the hardware device.

Type and search[MyASUS]in the Windows search bar①, then click[Open]②.
Note: If you cannot find MyASUS, it may not be installed on your device. Refer to How to install MyASUS.
In the MyASUS app, click [System Diagnosis]③.
Note: If your device does not display the system diagnosis page in MyASUS software, it means your device does not support this feature. Continue to the next section for further troubleshooting. Here you can learn more about Why can I only see the partial features in the MyASUS app.
In [Diagnostic Tool]④, select [All] check items of Customized diagnosis⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction.
If any error occurs, please visit ASUS repair center to replace the hardware device. Here you can learn more aboutHow to use Customer Support to contact ASUSfor the further repair request.
If no issue is found after the ‘System Diagnosis check’, it means your hardware devices are good. Please continue to the next troubleshooting step.

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Check external peripherals or any hardware devices installed / changed

Sometimes, the external devices connected to your device can be the cause of Blue Screen Errors, so please try to remove them, such as external hard drives, printers, memory cards, external ODD (if your device is with internal ODD, please remove CD/DVDs), dongles, etc. After that, restart your device. If you don’t experience the issue after restarting your device, the external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.

If you do not use any external devices or the problem still persists after removing them, please confirm whether you had ever installed / replaced any hardware devices, such as disk drives (HDD or SSD) or Memory modules. The compatibility problem could be the cause and exist between new hardware devices and ASUS products / system, so please try to remove the hardware device. If you don’t experience the issue after removing the hardware device, we recommend that you do not use this device and contact your device manufacturer for support.
If the problem persists after above steps, please continue the next troubleshooting step.

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Check recently installed / updated software or applications

Some problems may occur after Windows Update or a specific application installed in your device, including the compatibility issue between applications and system, or Windows core programs may be crashed.

You can view update history to check recently installed updated items.

Type and search[Windows Update settings]in the Windows search bar①, then click[Open]②.
Select[Update history]③.
In Update history, it will listFeature Updates,Quality UpdatesandDriver Updates, etc. that had been installed on your device.
You can confirm the installed date and whether you experience auto shutdown/restart problem after that, and then refer to the following steps to know how to uninstall or go back to the previous version.

Go back to the previous version of Feature Updates

If you experience auto shutdown/restart problem after installing feature updates in Windows, we recommend that you go back to the previous version and wait for the modification from Microsoft in order to prevent any initial unstable problem. Here you can learn more aboutHow to go back to the previous version of Windows.

If you cannot go back to the previous version of Windows, we recommend that you restore the system from restore point, here you can learn more aboutHow to use restore point to restore the system.

Uninstall Quality Windows Updates

If you experience auto shutdown/restart problem after installing quality updates in Windows, we recommend that you uninstall the update and wait for the modification from Microsoft, please refer to the following steps to know how to uninstall it.

InUpdate history, click[Uninstall updates]①.
Select the item which you want to remove②, then click[Uninstall]③.

Go back to the previous drivers version

If you experience auto shutdown/restart problem after updating drivers in Windows, we recommend that you go back to the previous version and wait for the fixed one. Please refer to the following steps to know how to go back to the previous driver version.

Type and search[Device Manager]in the Windows search bar①, then click[Open]②.
Check the arrow next to[Display adapters]③, then right-click the[Intel(R) UHD Graphics 620]④and select[Properties]⑤.
The following steps are used Intel graphics as an example, please select the defective driver which you would like to roll back to the previous version.
Select[Driver]⑥, then select[Roll Back Driver]⑦.
Select the reason of[Why are you rolling back?]⑧, then click[Yes]⑨. The system will start rolling back to the previously installed driver.

Uninstall a specific application

Auto shutdown/restart problem may occur if there is a compatibility issue between an initial installed application and Windows system, so we recommend that you uninstall this application first. Here you can learn more aboutHow to search or uninstall recently installed applications.

If the problem is gone after uninstalling this application, we recommend that you check the supported Operating System or specification in this application’s official website, or contact the application manufacturer for support.

If the problem persists after above steps, please continue to the next troubleshooting step.

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Restore the system from restore point

If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.
If the problem persists, please continue to the next chapter for troubleshooting.

Back to Table of Contents

Reset your PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about How to reset the system.

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This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
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ASUS Support FAQ

FAQs

[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues | Official Support | ASUS Global? ›

Go to Settings > System > Recovery > Advanced startup > Restart now > Troubleshoot > Advanced options > Startup and Recovery > Settings. Under “System failure,” uncheck the “Automatically restart” box. 3. Run a System File Check (SFC): System file errors might be causing your PC to restart.

Read On ›

How to fix automatic restart problem in Windows 11? ›

Discover More Details ›

How to fix auto shutdown in Windows 11? ›

Then click Power Options on it. Step 2: Click System > Power & battery. Step 3: Under the Screen and sleep section, set the status of “On battery power, put my device to sleep after” and “When plugged in, put my device to sleep after” to Never. Step 4: Now, check if you receive random shutdowns on Windows 11.

How to fix automatic restart problem in Windows 10? ›

In Windows, search for and open View advanced system settings. In the Startup and Recovery section, click Settings. Remove the check mark next to Automatically restart, and then click OK. Restart the computer.

See Details ›

Why is my computer shutting down automatically Windows 10? ›

Check the power supply to make sure it has enough wattage for the computer. This is a common cause. Here is the information on how to run the Hardware troubleshooter. This will tell if you are having a problem with your hardware.

Find Out More ›

How to fix a PC that keeps restarting again and again automatically? ›

How to fix a Windows computer that keeps restarting: Reason and Solution

Disable the automatic restart option. Operating systems like Windows 10 come with a built-in automatic restart feature. ...
Check for hardware issues. ...
Uninstall all the latest apps. ...
System infected with malware. ...
Disable automatic driver updates.

Jun 23, 2022

Tell Me More ›

How do I turn off automatic restart on system failure in Windows 10 11? ›

How to disable automatic restart on system failure?

Click on the Advanced tab. Under Startup and Recovery, click on the Setting option.
Under System failure, make sure to uncheck Automatically restart.
Click OK to save your changes and close.

Jul 23, 2024

Show Me More ›

How do I troubleshoot my computer randomly restarting? ›

How to fix a Windows 10 or 11 PC that randomly restarts

Turn off the automatic restart feature. Turning off the Automatic Restart feature won't fix the core issue, but it can help you catch error messages. ...
Run a memory test to check RAM health. ...
Inspect your power setup. ...
Adjust Windows power settings. ...
Run Windows Update.

Oct 24, 2023

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How do I stop my computer from restarting automatically? ›

Methods to disable automatic restart

Go to “Update & Security” > “Windows Update.” Click on “Advanced options.” Under “Pause updates,” toggle the switch to enable “Pause until” and set a date in the future. Finally, under “Restart options” toggle the switch to disable “Automatically restart.”

How do I troubleshoot Windows restart? ›

From Settings

In the Settings app on your Windows device, select System > Recovery or use the following shortcut: ...
Under Recovery options, next to Advanced startup, select Restart now.
Upon reboot, select Troubleshoot > Advanced options > Startup Settings > Restart.

More items...

Show Me More ›

How to fix sudden restart shutdown problem in Windows 10? ›

Table of Contents:

Update BIOS, Windows packages, and drivers. ...
Run Hardware diagnostic via MyASUS. ...
Check external peripherals or any hardware devices installed / changed. ...
Check recently installed / updated software or applications. ...
Restore the system from restore point. ...
Reset your PC.

More items...

Apr 8, 2024

Read The Full Story ›

How to stop a PC from shutting down automatically? ›

Enter the following command: shutdown -a . This command will cancel the scheduled shutdown for one time. You'll have to repeat this process if you want to cancel other scheduled shutdowns. Click OK (in the Run window) or ↵ Enter (in Command Prompt or PowerShell).

See Details ›

How do I find out why my computer shut down for no reason? ›

1 answer

Check your Task Scheduler for any scheduled tasks that may be causing the shutdown. ...
Check your Event Viewer for any other related events that may provide more information about the cause of the shutdown. ...
Check your Power Settings to ensure that your PC is not set to shut down at a specific time.

Feb 20, 2024

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How do I fix a restart loop in Windows 11? ›

Windows 11 Boot Loop Quick Fixes