If you’re trying to transfer money outside of Stash, there’s a handful of reasons your transfer may have been rejected. Here are the most common reasons:
You don’t have enough money in your accounts
You can only transfer your cash balance in your Stash banking account, or your Portfolio Cash in your portfolio(s). Here’s how to find these amounts in the app:
- Login to the Stash app.
- Tap Transfer at the bottom of the screen.
- Tap Move Cash. Your available From accounts will be listed, along with how much you have available to transfer out of that account.
You recently made a sale
The Securities and Exchange Commission (SEC) requires a settlement period of two business days after all sales on securities. After initiating a sale, the money will be available for your use on the third business day. Keep in mind that business days are Monday-Friday, excluding weekends and U.S. market holidays.
You just made a transfer from your external bank account to your Stash banking account
To protect you from fraud, we hold all transfers from an external bank account to your Stash banking account for a period of up to five business days. Once this holding period is over, your money will be available for use. Keep in mind that business days are Monday-Friday, excluding weekends and US market holidays.
You linked a new external bank account
Sometimes linking a new external bank account to Stash can result in a rejected transfer. If this is the case for you, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].
Your email address on file is incorrect or invalid
Apex Clearing, our custodian, is required by law to send you trade confirmations and monthly statements. If your email address on file is incorrect or invalid, they’ll mail you a paper copy for a fee. If these paper copies are returned by the post office, Apex Clearing will put a hold on your account until they can get in touch with you. This is why it’s important to keep valid email and mailing addresses on file.
To resolve this issue, check that the email address on your Stash account is correct and typo-free.
If your information looks correct, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].
Can’t find an answer to your question?
If you still need help figuring out what’s going on with your transfer, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected].
FAQs
There are a few reasons why your bank transfer can be rejected: The bank account you're transferring from may not have enough funds in it to make the transfer. The bank account you're transferring from may be closed. The login credentials for the bank account you're transferring from have been updated.
Why was my external transfer rejected? ›
This could happen for a several reasons, including inaccurate information, suspicious account activity, or insufficient funds. What happens to a rejected wire transfer? If the bank rejects the transfer, it will return the funds to your account — generally within a couple of days.
Why would a bank transfer be rejected? ›
Here are some of the reasons: Your receiver's details are incorrect (name, bank account number, phone number, card number etc.) The account is opened in a different currency. The bank account is closed/cannot accept payments.
Why is my bank not allowing me to transfer money? ›
Number of reasons why your online bank transfer was declined. Insufficient funds. Account information that is incorrect. Limitations on accounts.
What is the reason for a failed bank transfer? ›
Your bank account was closed; The information about your bank account is not valid (e.g. invalid account number); Your account is frozen or has restrictions; Your bank does not accept the given currency, etc.
Why are my transfers being declined? ›
There are several reasons why a card transfer may have been rejected or failed, including incorrect recipient details, a closed recipient account, suspected fraud, or if the recipient bank doesn't support card transfers. It's important to make sure the card details you have for your recipient are up-to-date.
Why was my transaction rejected? ›
This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc. Regrettably, the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.
Why would a bank transfer not go through? ›
There can be many reasons why international money transfers take time to be processed such as bank holidays, weekend delays, currency conversion delays, fraud detection & prevention measures, slow international bank networks, global events, and natural disasters among many other reasons.
Why would a bank transfer be returned? ›
Incorrect details: The beneficiary bank may have rejected the transfer if the recipient's account details didn't match. Closed account: The account you're transferring to may have been closed by the beneficiary bank. Wrong currency: Some recipients may only receive a transfer in a specific currency.
What causes a transfer to fail? ›
Even with seemingly good-quality embryos, implantation can fail. This could be due to issues with the uterus, such as fibroids, polyps, or a thin endometrial lining. Alternatively, the embryo may appear healthy but carry undetected genetic or chromosomal issues.
If you fail to make a money transfer, there is a possibility that you have entered the wrong bank code of the intended account. So, before transferring money, make sure that the bank code entered is correct. If you don't know the bank code, you can find out the list of bank codes by searching the internet.
Can a bank refuse a bank transfer? ›
Payments can either be automatically rejected (e.g. where an account has been closed) or returned following a manual review by the payee's bank (who may not be able to accept the payment). In both cases, the money will be sent back to your account immediately and will show as a contra entry on their statement.
What to do if a bank transfer fails? ›
If the bank initiated the transfer, notify the bank immediately so that it can investigate your claim. If you first contact the bank by phone, it is a good practice to follow up in writing. If you wired the funds through a third party (e.g., Western Union), contact that party to find out what their procedures are.
Why would a money transfer be rejected? ›
The bank account you're transferring from may not have enough funds in it to make the transfer. The bank account you're transferring from may be closed. Your first bank transfer has not processed You must wait until your first transfer has processed before making another transfer.
Why would the bank reject payments? ›
There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons. The first step to improve your payment success rate is to understand why payments are declined.
Why do I keep getting transaction failed? ›
Insufficient Funds: Usually, payments fail simply because the customer does not have the required funds available in their account to cover the transaction – or because they have exceeded their credit limit. In either case, their bank will typically reject the payment.
Why did my transfer get denied? ›
Your request for a balance transfer might be declined if the transfer amount is above your credit limit, your account is in poor standing or you're trying to transfer a balance to a card from the same credit card issuer.
What happens when an e-transfer is rejected? ›
Receivers have the option of accepting or declining an Interac e-Transfer. If the receiver declines the transfer, the sender can either cancel the payment to retrieve the funds or resend the e-mail transfer. You can cancel an Interac e-Transfer at any time, as long as the recipient has not deposited the funds.
Why does my transfer request keep getting denied? ›
You may be approved for a card but denied a balance transfer if your credit limit is too low, you waited too long to request a balance transfer after opening your account or you're trying to transfer a balance from one card to another with the same issuer.
Why would my bank reject a direct deposit? ›
If a user omits or incorrectly enters a digit for their account or routing number when requesting a Direct Deposit, the request may pass the 5miles validation check, but be rejected by the designated financial institution. If a Direct Deposit is rejected, the funds will be returned to your Balance.