Why is my Helium Mobile Hotspot not generating any rewards? | Helium Mobile Hotspot Help Center (2024)

FAQs

Why is my Helium Mobile Hotspot not generating any rewards? | Helium Mobile Hotspot Help Center? ›

No rewards will be generated if you have no users utilizing your Hotspot. Proof of Coverage (PoC) Rewards: Proof of Coverage rewards are generated from a set of qualifying activities that your Helium Mobile Hotspot may participate in, such as performing successful speed tests and heart beating.

A simple restart can solve more problems than you think. First, turn your phone off and on again, then turn off Low Power Mode or power saving mode if you have it enabled—this setting can sometimes interfere with your device's hotspot.

It's possible the issue is related to connectivity or blockchain synchronization. Please make sure your hotspot is connected to a stable internet connection and check for any network issues with your Wi-Fi settings. Ensure your hotspot's firmware is updated, as this can help resolve synchronization problems.

Placing your Hotspot in an elevated position can help to ensure you have as much line-of-sight to as many potential IoT sensors as possible, thereby increasing the amount of rewardable data transfer flowing through your Hotspot.

Remove the back cover by using the space provided on the corner of the hotspot and lifting the cover up. Locate the RESET button below the battery compartment. Using a paper clip or other pointed object, press and hold the RESET button for 5 seconds. Your Mobile Hotspot will be reset.

Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.

Why does Helium Explorer say my Hotspot is "inactive" or "offline"? Helium Explorer automatically assumes your Hotspot is Offline because your device has not participated in proof-of-coverage in a while.

No rewards will be generated if you have no users utilizing your Hotspot. Proof of Coverage (PoC) Rewards: Proof of Coverage rewards are generated from a set of qualifying activities that your Helium Mobile Hotspot may participate in, such as performing successful speed tests and heart beating.

What is rewardable data? Rewardable data is eligible for Helium Mobile Network builders to earn data transfer rewards. Builders can continue to support subscribers after their rewardable data limit has been reached.

How are helium rewards distributed? ›

Awarded to any Hotspot that successfully transmits a PoC beacon packet. Distributed to selected Hotspots that witness a PoC beacon packet. Awarded to Network investors who hold Security Tokens. Distributed each epoch to Hotspots that route LoRaWAN sensor data for sensors on the Network during that epoch.

CORRECTLY SIZE YOUR ANTENNA — Most of the time a low gain (4 dBi or lower) will give you the best earning coverage. Higher gain antennas may *seem* like they should be better. They're usually not. USE LOW LOSS CABLES — Most antennas that ship with cables use the cheapest cable possible.

Ensure hotspot is plugged in to charger and powered on (Make sure to use the charger that came with hotspot) Ensure hotspot has at least 3 bars of service (move closer to window to improve service) Ensure you are within 15 feet of the hotspot Restart your Chromebook, iPad, or laptop and try to connect again Ensure ...

Pull down from the top of the screen and navigate to Settings > Network & Internet > Hotspot & tethering > Wi-Fi Hotspot, and toggle the switch to on. The hotspot name and password will then be visible. Navigate to Settings > Wireless & networks >Tethering & portable hotspot > Portable Wi-Fi hotspot.

A missing Personal Hotspot can be caused by problems with the settings that control the phone's access to cellular and Wi-Fi networks. Resetting those settings and starting fresh may help solve the problem. Select Settings > General > Reset > Reset > Network Settings.