Why Are Insurance Policies So Difficult To Understand? (2024)

As a business owner or homeowner, understanding an insurance policy before purchasing should be easy. Unfortunately, insurance companies are notorious for using complicated verbiage that is nearly impossible for policyholders to understand what is covered and excluded. Insurance companies are aware that policyholders don’t understand the complex and lengthy legal text packed into policy pages. Lawmakers now require insurance policies to be written in digestible language that policyholders can review and understand, even if they don’t have a law degree.

“Plain English” laws have been in practice since the 1970’s and currently more than half of all of the states are following this law. However, many policyholders do not understand what their policy entails and the associated risks. Although there has been much progress in readability with these insurance contracts, there is still work to be done. An example of a policyholder not fully understanding their coverage is the expectation that an insurance company will pay for the entire cost to rebuild a business destroyed by a natural disaster. Most insurance companies have limits on the amount of money disbursed after a total loss, and gaps in coverage often exist. For a business owner, this means that it is possible not to receive the full amount of money needed to rebuild after a disaster.

Many policyholders believe their homeowners or business insurance policy will cover water damages such as sewer backups, sump pumps, and drains. However, most insurance policies exclude this type of damage. This example is why the legal system should hold insurance companies accountable for the confusing wording implemented in the insurance documents that a policyholder is expected to understand. However, the courts typically side with the insurance companies and agree that policyholders are responsible for understanding the wording within the policies.

Some insurance companies still use complicated and manipulative tactics to confuse policyholders. The courts still hold clauses that insurance companies are required to be precise with language, and the terms must be presented and not hidden. Overall, the conflict between insurance policies that are easy versus hard to comprehend is still present. However, we hold insurance companies accountable by fighting for our clients.

Brandon Lewis and our team at Strategic Claim Consultants work on your behalf to increase your claim’s payout, reduce frustration, and expedite your restoration. Thousands of residential and business insurance policyholders have trusted us with their claims – and we’ve been successful in getting them the settlement they’re entitled. Contact us today for a free consultation so that we can understand your needs and determine if we are the right fit to represent you!

Why Are Insurance Policies So Difficult To Understand? (2024)

FAQs

Why is insurance so difficult to understand? ›

Some insurance companies still use complicated and manipulative tactics to confuse policyholders. The courts still hold clauses that insurance companies are required to be precise with language, and the terms must be presented and not hidden.

Why is it so hard to read insurance policies? ›

Miller says years ago, insurance contracts were easier to understand. But over time, new laws, regulations, court cases and differing opinions started to add complexity to the contracts. In other words, insurance contracts are complicated because they have to cover all their bases in case of a lawsuit or a large claim.

Why are insurance companies so hard to deal with? ›

Insurers put incomprehensible fine print in their contracts. Plus, insurers know nobody reads them—and even if they did, they would not be able to understand it. These contracts may as have well been written in ancient Greek. In fact, with some insurers, you cannot read their contracts until after you buy their policy.

What is the simplest way to understand life insurance? ›

What Is Life Insurance? Life insurance is a contract between you and an insurance company. In exchange for your premium payments, the life insurance company will pay a lump sum known as a death benefit to your beneficiaries after your death, as long as your policy is in force.

What is the simplest way to explain insurance? ›

Insurance is a contract between you (or a business) and an insurance company to help protect you and your loved ones from financial loss due to an unexpected event, like an accident, illness, natural disaster, or other unexpected circ*mstances.

Why is it important to understand insurance terms? ›

Importance of Understanding Essential Terms of Life Insurance. Having an understanding of the various policy features, exclusions, riders and benefits can help individuals get the right coverage for their needs and avoid costly mistakes.

How do you read and understand an insurance policy? ›

How to read your insurance coverage
  1. Read the overview on your declarations page. ...
  2. Learn insurance terminology. ...
  3. Train your eagle eye and read the fine print. ...
  4. Ask yourself questions. ...
  5. See what's covered (your insuring agreement) ...
  6. See what's not covered (your exclusions)

How many people understand insurance? ›

About half (51%) of insured adults report some difficulty understanding at least one aspect of their health insurance, such as what their insurance will cover (36%), what they will owe out-of-pocket for care (30%), or what their explanation of benefits statement means (30%).

Why are insurance claims so stressful? ›

High Claim Volume: Southern California experiences very high claim volume due to its high population density and the number of homes with property insurance. Such high claim volume places a pressure on insurance carriers to service their customers without much attention to good customer service.

What do insurance companies fear the most? ›

Legitimate Denials

People have successfully fooled insurance companies into paying out for false injuries, so these insurers are often paranoid about paying out for a false claim.

What is the biggest risk of an insurance company? ›

6 insurance industry risk factors
  1. Compliance changes. Regulatory dynamics in the insurance sector are never static. ...
  2. Cybersecurity threats. ...
  3. Technology changes. ...
  4. Climate change & other environmental factors. ...
  5. Talent shortage. ...
  6. Financial risks.
Mar 21, 2024

Why are people so against insurance? ›

Some are just paranoid, but others have had past experiences that justify their lack of trust. Whether it has been lack of service from their agent or not being treated fairly on a claim, bad experiences can put a very negative light on the insurance industry.

What 3 questions should one ask when deciding on life insurance? ›

Income: Take your salary and multiply by the number of years you think your family needs protection – or at least as long as you have children at home. Mortgage: Look at your last statement and get the payoff amount. Education: The anticipated cost for sending each of your children to college.

What is insurance explained for beginners? ›

Insurance is a contract (policy) in which an insurer indemnifies another against losses from specific contingencies or perils. There are many types of insurance policies. Life, health, homeowners, and auto are among the most common forms of insurance.

What is the easy method for insurance? ›

Easy Method

This method has you multiplying your annual gross income by 70% and then multiplying that by 7. This gives you seven years of wages at 70%. For example, if your gross income is $65,000, then with the easy method, your life insurance requirement is ($65,000 × 0.7) × 7 = $318,500.

Why is health insurance so hard to navigate? ›

Bad processes

You don't know whether your health plan will say yes or no to covering the drug or procedure you need. If does get approved, the process of receiving and paying for medical bills is stressful. These bills contain words and terms we don't understand as well as numbers that are unfathomably big.

Why is health insurance so complicated? ›

The Differences in Insurance

To further complicate the healthcare industry are the differences in types of insurance and what all they cover. Unknown acronyms like PPO, HMO, and HDHPs are thrown about while patients spend countless amounts of time researching which plan is the right one for them.

Why do people not understand health insurance? ›

Consumers seemed to struggle most when it came to understanding health insurance terms as they related to the cost of coverage and care, the report said. For instance, about 1 in 4 people surveyed said they didn't understand terms like "premium," "deductible," and "co-payment," the report said.

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