We see this from time to time, Sellers not understanding that they have to pay for the shipping label. When a listing is created Sellers can select the Calculated setting which means Buyers pay THEM to ship the item based on distance from the Seller. The Seller then uses THAT money to buy the label.
When a Seller uses the Flat rate and sets a price the Buyer pays that and the Seller uses THAT money to buy the label ... hopefully its enough but sometimes it's not.
Sellers can use the Free shipping setting which means the Buyer does NOT pay shipping but the Seller still has to pay for the shipping label. The risk here is the Seller does not include enough money in the item price to cover their shipping costs and still make their profit.
Shipping is an are a lot of Sellers make mistakes in, they are hard lessons to learn but once learned the mistakes are seldom reppeated.
Regards,
Mr. Lincoln - Community Mentor
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