Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
• AOL notices suspicious account activity.
• You're using an unfamiliar browser or device.
• You're traveling away from your usual location.
• You sign in while using a VPN or a proxy server.
• You've logged in with a private or incognito window.
• There are many attempts to sign in with incorrect passwords.
• The "First time signing in from this device" message appears.
• You've cleared your browser history or data cache including cookies.
This is why it's important to keep these recovery options up to date. Please review your account settings and recovery methods from time to time, and especially prior to changing phone numbers or other email addresses, to help ensure you can always access your account!
Please note: If you've received a secondary verification step after entering your password, but aren't able to sign in because you haven't kept your recovery methods updated, you may still be able to regain access depending on account eligibility. Find more information about any support options available in your region at help.aol.com.
