Where to find your customer reference number (2024)

Your customer reference number is shown on a range of Department of Transport and Main Roads products and documents, but may be listed by another name.

Find out what to do if you do not have a customer reference number.

You can find your customer reference number on products and documents relating to the following topics.

Vehicle registration

• Registration renewal notice
• Written-off vehicle notice

Driver licensing

• Driver licence
• Driver licence renewal notice
• Demerit points notice
• Driver licence suspension notice
• Good driving behaviour notice
• Late night driving restriction notice
• Medical certificate reminder notice
• Alcohol ignition interlock notice

Industry authorities

• Industry authority
• Industry authority renewal notice

Marine licensing

• Marine licence indicator

Photo identification

• Photo identification card
• Adult proof of age card

Infringements and fines

• Camera detected offence notice
• Infringement notice
• Toll notice

Other notices

• Customer account invoice/statement
• Tax invoices, including CTP and adjustment notices

Vehicle registration

Registration renewal notice

For standard vehicle registration notices, you can find your customer reference number near the top right hand corner of your notice. It is below your vehicle make and model.

Sample vehicle registration renewal notice

For seasonal vehicle registration renewals, you can find your customer reference number in the top right area of your Vehicle Registration Renewal Notice Seasonal Registration.

Sample vehicle registration renewal notice for seasonal registration

For common due date registrations, you can find your customer reference number on the right of the notice—next to your address details.

Sample vehicle registration notice for vehicles with common due dates

For overdue registrations, you can find your customer reference number toward the bottom of your Overdue Registration Fees Final Notice.

Sample overdue registration notice

Written-off vehicle notice

For written-off vehicle notices, you can find your customer reference number in the top left area of your Written-off Vehicle Notice Repairable Write-off.

Sample written-off vehicle notice

Driver licensing

Driver licence

You can find your customer reference number in the top right corner on the front of your driver licence. It is marked as your licence number.

Sample driver licence

Driver licence renewal notice

You can find your customer reference number in the top left area of your driver licence renewal notice.

Sample driver licence renewal notice

Demerit points notice

You can find your customer reference number in the top left area of your Accumulation of Demerit Points Notice to Choose.

Sample Demerit Points Notice to Choose

Driver licence suspension notice

You can find your customer reference number in the top left area of your Notice of Confirmation of Driver Licence Suspension.

Sample driver licence suspension notice

Good driving behaviour notice

You can find your customer reference number in the top left area of your Notice of Confirmation of Choice Good Driving Behaviour.

Sample Notice of Confirmation of Choice Good Driving Behaviour

Late night driving restriction notice

You can find your customer reference number in the top left area of your Late Night Driving Restriction after Suspension—Confirmation Notice.

Sample late night driving restriction after suspension confirmation notice

Medical certificate reminder notice

You can find your customer reference number in the top left area of your Medical Certificate Reminder Notice.

Sample medical certificate reminder

Alcohol ignition interlock notice

You can find your customer reference number in the top left corner of your Alcohol Ignition Interlock Program Advice Notice.

Sample alcohol ignition interlock program advice notice

Industry authorities

Industry authority

You can find your customer reference number in the top right corner on the front of your industry authority. It is marked as your authority number.

Sample industry authority

Industry authority renewal notice

For driver authorities, you can find your customer reference number in the top right area of your Driver Authorisation Renewal Application. It is marked as your authority number.

Sample driver authorisation renewal application

For dangerous goods drivers, driver trainers, pilot or escort vehicle drivers, tow truck drivers, tow truck assistants or traffic controllers, you can find your customer reference number directly below your address details on your accreditation renewal notice. It is marked as your accreditation, certificate or licence number .

Sample industry authority accreditation renewal notice

Marine licensing

Marine licence indicator

You can find your customer reference number in the top right area on the front of your marine licence indicator. It is marked as your licence number.

Sample marine licence indicator

Adult proof of age card

You can find your customer reference number in the top right area on the front of your adult proof of age card. It is marked as your reference number.

Sample adult proof of age card

Photo identification card

You can find your customer reference number in the top right area on the front of your photo identification card. It is marked as your reference number.

Sample photo identification card

Infringements and fines

Camera detected offence notice

You can find your customer reference number next to your notice number on your infringement notice. It is marked as your customer number.

Sample camera detected offence notice

Infringement notice

You can find your customer reference number on the top right hand side of your infringement notice. It is marked as Customer Reference Number.

Sample electronic Queensland Police Service infringement notice

Toll notice

You can find your customer reference number near the top right hand corner of your Tolling Offence Unit infringement notice.

Sample Tolling Offence Unit infringement notice

Other notices

Customer account invoice/statement

You can find your customer reference number directly above your address details. It is marked as your customer number.

Sample customer invoice/statement

Tax invoices, including CTP and adjustment notices

For compulsory third party (CTP) insurance, tax invoices and adjustment notices, you can find your customer reference number next to the effective date of the invoice. It is marked as your reference number.

Sample CTP tax invoice

For other tax invoices and adjustment notices, you can find your customer reference number in the top right area of the invoice or notice.

Sample adjustment notice

What if I do not have a customer reference number?

If you are wanting to pay a handwritten infringement online and don’t have a Queensland driver licence and don’t know your customer reference number, call us on 13 23 80 at least 7 days after issue.

We can only release the customer reference number by phone to the person who the fine was issued to. We can also tell you the infringement notice number over the phone.