How-to
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Guest
If you’re eligible for a refund, we'll send your refund as soon as you cancel, to the payment method you used when you booked the reservation. Your bank or credit card issuer may take longer to get it to you. It all depends on how you paid,when you paid, and where you live.
How you’ll get your refund
In many cases, you’ll notice both a payment charge and a separate refund amount on your payment method. If you cancel within the first 24 hours after booking, we may not have charged your payment quite yet and only placed a hold on your payment method. In this case, we’ll simply remove the payment hold, which is often an invisible backend process.
Track your credit card refund
You can track your refund a couple of ways. You can go to Trips, select the reservation and then select Track refund. Or you can:
- Click Profile >Account > Payments & payouts
- Under Payments, click Manage payments
- Select the payment transaction to show Refund status
Contact your bank if you haven’t received your refund based on the refund timelines below. You’ll find your ARN (Acquirer Reference Number) in Refund status. Your ARN is a unique number that your bank can use to track your refund. Provide this number to your bank, and they can let you know when to expect your refund to deposit in your account.
Refund timelines
24 hours
- Airbnb for Work credit
- Airbnb gift credit
- Hongbao credit
- PayPal
1 business day
- Alipay
- WeChat Pay
Up to 5 business days
- iDEAL
- Sofort Überweisung
5-7 business days
- Klarna
Up to 15 business days
- Major credit cards, including prepaid credit and debit cards
- Other payment methods
- Apple Pay
- Google Pay
- Postepay
Up to 2 credit card statements
- Aura
- Elo
- Hipercard
- Major credit cards in Brazil only
Note: If your original payment method’s account was closed, the refund sent by Airbnb won’t process. If this happens, you can contact Airbnb to step in and help.
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