When to Claim on Pet Insurance (2024)

When to Claim on Pet Insurance (1)

Written by: Alistair Ball Head of Insurance, Asda Money 01 Mar 2021

Having pet insurance can give you that reassurance that unexpected vet’s bills will be covered, but how do you know what to claim for?

Before you buy pet insurance, you should always check exactly what different policies cover so you know you’re getting the level of cover you need. If you’re wondering what kind of things will be covered and what won’t, we’ve got some useful info to share with you.

What does pet insurance cover?


This will change depending on everything from the insurance provider to the type of insurance and the level of cover. Some policies will only cover your pet up to a certain amount of money per year, or only up to a certain number of treatments. Other policies might only cover vet’s bills in the event of injury from an accident, and won’t cover for illnesses or other conditions.

It’s a good idea to figure out the maximum level of insurance you can afford for your pet and go from there, seeing what different policies cover and what suits your pet’s needs.

What isn’t covered by pet insurance?


This is usually easier to pin down, as most insurance providers have similar things that aren’t covered by pet insurance. These often include:

  • Pre-existing conditions – If your cat or dog already has a medical condition, this could need specialist insurance.
  • Microchipping – This is a legal requirement for dogs, and advisable for cats, but usually not covered. It’s usually quick and inexpensive though, and major pet stores sometimes do microchipping events.
  • Neutering – This is a common procedure for cats and dogs once they reach a certain age, so is usually not covered by insurance.
  • Vaccinations – As this is also a routine part of pet healthcare, it’s usually not covered.
  • Routine treatments – This includes things like claw clipping, flea and worm treatments, and other routine check-ups.

Is it worth claiming on pet insurance?


Pet insurance is there to provide cover in the event of an accident or if your pet becomes ill (depending on your policy type), as the treatment provided usually very expensive. This means many things outside of routine treatment is naturally worth claiming for, so long as your insurance covers it. Some insurers will even pay your vet directly so you don’t have to hand over any money.

It’s usually not too difficult to know when you should claim, and you can always check your policy documents or speak to your insurance provider if you’re not sure.

The only time it might not be worth claiming is if your policy excess – that’s the amount you pay to make a claim – is more than the cost of the treatment. If the treatment is minor and you can cover the cost, you don’t necessarily have to use your insurance and pay the excess.

Find out more about our Pet Insurance for both cats and dogs here.

When to Claim on Pet Insurance (2024)

FAQs

When to Claim on Pet Insurance? ›

After you first sign up for pet insurance, you have a waiting period of up to 15 days before you can submit a claim for any unexpected vet bills. The knee, CII (cartilage type II) and ACL waiting period is 6 months.

Is it worth making a pet insurance claim? ›

It's usually not too difficult to know when you should claim, and you can always check your policy documents or speak to your insurance provider if you're not sure. The only time it might not be worth claiming is if your policy excess – that's the amount you pay to make a claim – is more than the cost of the treatment.

When can I make a pet insurance claim? ›

Let your insurer know as soon as possible that you need to claim on the policy. Some insurance companies might have a time limit on when you can make a claim, for example 30 days. The specific time frame varies between insurance companies, so it's best to check your pet insurance policy details.

How long do you have to submit claims to fetch pet insurance? ›

There's a 90-day time limit for claims.

If you submit a claim more than 90 days after the date of service, it won't be covered.

Do claims increase pet insurance? ›

While the number of claims you submit will not impact the price of your insurance premium over time, the following factors will affect price: Your dog or cat's ageYounger pets are typically less prone to illnesses than older pets.

Which pet insurance actually pays out? ›

Compare Pet Insurance That Pays Vets Directly
CompanyMonthly CostBBB Rating
Our Top Pick Pets Best EXPLORE PLANS$33-$41A+
Healthy Paws EXPLORE PLANS$35-$49A+
Trupanion EXPLORE PLANS$97-$131A+

Why would pet insurance deny a claim? ›

When working with your pet insurance company, there may be a time when you submit a claim and reimbursem*nt is denied. If this occurs, it is best to look at your claim to double-check that it does not involve a policy exclusion, such as a pre-existing condition.

How long can pet insurance claims take? ›

First claims for accidents and illnesses can take up to 30 business days to process. Claims for Wellness Rewards are typically processed in 5 business days or less.

How long do pet plan claims take? ›

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

Can you backdate pet insurance? ›

If your pet passes away, many pet insurance companies will backdate your premiums and refund you. However, no pet insurance plan will cover treatment provided before your policy enrollment date.

What is the average excess on pet insurance? ›

This is not included as standard with every policy but is very common with insurance for older pets. It is a contribution you will pay towards vet bills and is typically 10-20% depending on your policy.

How much does insurance increase after a claim? ›

That said, you'll usually be looking at an increase of 20%-50%. Unless it's protected, you should also expect to lose any no-claims discount you've built up. Even if it's protected you could still see your premiums rise – this is because a no-claims discount is a reduction from a baseline car insurance premium.

What is a good reimbursem*nt percentage for pet insurance? ›

What is Reimbursem*nt? Reimbursem*nt is the amount a pet insurance company pays you for veterinary expenses. It is expressed as a percentage ranging from 60% to 100% depending on the plan you choose. The most popular pet insurance plans have a reimbursem*nt of 80% to 90% of your total vet bills.

Do you get money from pet insurance? ›

Reimbursem*nt amount: This is how much you'll be paid back after you meet your deductible. Typically this is 70%, 80% or 90% of the cost of a treatment. Trupanion has a 90% reimbursem*nt rate for all covered costs throughout the life of your pet.

What are the risks of pet insurance? ›

Cons
  • Pet insurance reimburses you for veterinary expenses, meaning you have to pay them upfront.
  • Pet insurance doesn't cover pre-existing conditions, meaning once your pet is sick, it's too late to sign up.
  • Not all health issues are covered by pet insurance.

Is pet liability insurance worth it? ›

That's why dog liability insurance is a must for any responsible pet owner. If you are held financially responsible for someone else's injuries or property damage caused by your pet, then liability coverage can help pay for the cost — which could quickly add up to tens of thousands of dollars.

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