Does the Teams web client have the same problem?
There are several possible solutions you can try to fix it. Here are some suggestions:
- Restart your laptop or PC and restart Teams.
- If you have a USB camera, disconnect it and reconnect it, or connect it through a different port.
- Log out of your Teams account and end all Microsoft Teams processes in the Task Manager before launching Teams again.
- Make sure you have the latest Windows or Mac OS update and Teams app version installed.
- Disable GPU hardware acceleration.
- Run the MS Team app in compatibility mode for Windows.
- Make a test call in Teams settings to check your mic, speaker, and camera.
For more details, you could refer to: My camera isn't working in Teams.
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JC 0Reputation points
2024-05-06T08:52:57.8433333+00:00 After the last Teams update, the screen turns into black when joining a meeting (the camera led starts bright). More people is experiencing this. I will provide further information as long I test this bug.
OS version 10.0.22631.3447.
You have Microsoft Teams version 24074.2323.2827.4973.
You've got the latest version. It was last updated on 06/05/2024.
The client version is 49/24033101817.
JC 0Reputation points
2024-05-07T09:25:33.5466667+00:00 A few more data.
- The issue happens randomly when a meeting with video is initiated
- no matter who starts it.
- There is no way to exit from the black screen, even the windows key does not exit, crtl alt +supr... the only way I found is to retrieve the call from another device. This terminates the call in the locked device.
- This happens without any external screen connected.
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