What to Do If Someone Stole My Amazon Package? — TheRooYorker (2024)

FAQs

What to do if someone steals your package from Amazon? ›

In most cases, Amazon will promptly issue a full refund for your lost package.

For packages delivered by UPS, FedEx, and Amazon, local police departments typically handle the investigation and prosecution under state laws against theft or robbery.

If the seller is unwilling to help, Amazon will get involved with this guarantee. In cases of package theft, however, Amazon A-to-Z Guarantee may not cover you if it can be proven that the package was delivered by the carrier. Then, you'll be needing to consider options through insurance.

Undeliverable Orders Shipped and Sold by Sellers

If you're not satisfied with the seller solution or you don't hear back from them within two business days, you may be eligible for a refund through Amazon's A-to-z Guarantee.

Some retailers may send a replacement or refund the purchase, especially if they have a policy to protect against theft. However, this is at the discretion of the seller. File a Police Report: If you have expensive items or notice a pattern of package thefts, consider reporting the theft to the police.

The short answer is yes, Amazon does have policies in place to handle stolen or lost packages, but the specifics depend on the circ*mstances of each case. Once a stolen package is reported, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.

How to get a refund on Amazon without having to return the item? As one can imagine, the Amazon refund without return process is very consumer-friendly. All it takes is an Amazon account and a call or an email to Amazon's customer service stating that you did not receive the item.

Amazon does not disclose customer information in response to government demands unless we're required to do so to comply with a legally valid and binding order.

1. File a police report. If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Without witnesses, they won't be able to do much, but they'll take note of the incident.

Who is responsible for stolen packages? ›

It is more often the seller's responsibility, whether or not it is their fault. First contact the seller as they might be willing to send you a replacement item. Then either you or the seller will most likely file a claim with whoever delivered the package, which is why shipping insurance can be very important.

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement. Amazon covers most stolen packages through its "A-to-Z" Guarantee Protection.

File a lost package claim with the shipping company.

A claim isn't required, but it may help you receive a refund from the seller (and in some cases, the seller might require that you file a claim with the shipper first). It helps if you have video proof that your package was indeed stolen.

If you agreed for your parcel to be left in a safe place and it's then stolen, it's your responsibility. But if the courier left the parcel somewhere you didn't authorise, it's the retailer's responsibility to sort it out.

If you confirm that the package addressed to you wasn't ordered by you or anyone you know, report the package online by going to the Report Unwanted Package form. You can also contact Customer Service who will support you in reporting the issue to the investigations team.

Some retailers may send a replacement or refund the purchase, especially if they have a policy to protect against theft. However, this is at the discretion of the seller. File a Police Report: If you have expensive items or notice a pattern of package thefts, consider reporting the theft to the police.

In case your package shows delivered, but it's not there: -Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf. - The carrier may have placed your order somewhere near your door, out of plain view.

Go to Your Orders and select Return or Replace Items. If the tracking info shows as delivered but you can't find the package, go to Find a Missing Package That Shows as Delivered for more information. If the tracking info shows as undelivered, go to Undeliverable Packages.