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Summary.
The one thing that’s been hit hardest because of the pandemic might be our ability to trust.While some of us will be going back into the office soon, others will not be going back at all, and most of us will only be there for a few days a week.
- Trust is a conviction that is built slowly, over a long period of time, through repeated interactions. How can we build trust under these circ*mstances?
- Recent studies have shown howacknowledging the emotions of others can foster trust. The act of verbally recognizing someone else’s feelings is perceived as an effortful act and can help form deeper connections with them.
- But not all acknowledgments work equally. When emotional acknowledgment is seen as motivated by selfish reasons it is not as effective because people assume that the act is done for personal benefit, rather than to help others. It may also be less effective in competitive settings, where people might question the intent of the acknowledger.
Recent research suggests that our mass shift to working from home during the pandemic has started to corrode our trust in our colleagues. Trust is a conviction that is built slowly, through repeated interactions that take place over a long period of time.
Read more on Business communication or related topics Emotional intelligence, Managing people and Trustworthiness
Read more on Business communication or related topics Emotional intelligence, Managing people and Trustworthiness
