What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation (2024)

What is a Digital Wallet?

A digital wallet, or e-wallet, is a digital payment tool or software application that runs on any connected device. In addition to making financial transactions, you can use a digital wallet to store other information such as a driver’s license, loyalty cards, and theater and airline tickets. Digital wallets often provide enhanced security through information encryption, making them safer. However, if an unauthorized individual were to gain access your device, they could potentially access your digital wallet, putting your personal information and financial assets at risk. 

What is a Payment App?

A payment app is a digital tool used to move money into and out of a linked bank, credit union, or credit card account. These apps conveniently allow you to send money to a vendor, friend, or family member using a computer or mobile device instead of writing a check or handing over cash. These nonbank payment apps also let you store money inside the app. In fact, the money you receive stays in your payment app account until you connect to the app and move the money to your linked bank account. The money stored in these accounts isn’t covered by deposit insurance. This means that if the provider fails, you could lose your money.   

Watch for Hidden Fees

Some digital wallets and payment apps are completely free, while others have free features like sending or receiving money between friends and family. Some may charge fees to receive money quicker, currency exchange and processing fees, and credit card fees. Be sure you understand the provider’s transaction fees and interest rates before initiating a transaction, so you don’t end up paying more than you planned. 

Safety Tips for Digital Assets

Navigating the digital financial landscape requires a keen understanding of the protections and systems in place to safeguard your assets. To mitigate risk, the DFPI offers these safety tips: 

  • Research your digital wallet provider. Investigate your digital wallet’s track record for safeguarding private information and data. 
  • Secure your device and app. Implement all available PIN, password, and biometric authentication options to secure your device and the app. 
  • Exercise caution with transactions. Limit your transactions to individuals or businesses you trust and establish a spending cap on large purchases and transfers. 
  • Monitor transaction activity. Regularly monitor your accounts online, set up alerts for potential fraud or significant spending, and consistently review your payment history to quickly identify any declined or suspicious transactions.  
  • Move any money received from your app to your insured account. When you receive money in your app account, send yourself a reminder email to move the money to your insured account. 
  • Separate social media from financial apps. Avoid linking your digital wallet app to social media platforms. 
  • Steer clear of unsecured Wi-Fi networks. Never access your digital wallet services on an unsecured Wi-Fi network. Exercise additional caution when shopping or using financial apps on public Wi-Fi. Unsecured networks give criminals an open door to access your device and steal your personal financial information.  
  • Prepare for the possibility of device loss. If your device goes missing, use the security software on your smartphone to lock it, erase personal information, and activate an alarm if necessary. 

If you suspect fraud or deception involving your digital wallet or payment app, promptly report it to the DFPI by filing a complaint or contacting us at [email protected] or calling toll-free at (866) 275-2677.  

What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation (2024)

FAQs

What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation? ›

Never access your digital wallet services on an unsecured Wi-Fi network. Exercise additional caution when shopping or using financial apps on public Wi-Fi. Unsecured networks give criminals an open door to access your device and steal your personal financial information. Prepare for the possibility of device loss.

How to keep your digital wallet safe? ›

Always protect your digital wallet with a lock, whether a unique passcode, fingerprint scan, or facial ID. This is the best and easiest way to deter cybercriminals. If you use a numerical code, make it different from the passcode on your phone. Also, make sure the numbers are random.

How do I keep money safe in my wallet? ›

  1. Never leave your wallet unattended.
  2. Never keep it in your back pocket.
  3. Never leave your purse open or unzipped with the wallet sticking out.
  4. Never keep it in your backpack.
  5. Never carry all your money, identification cards, and credit cards in your wallet.
Mar 25, 2023

What are the safety features of a digital wallet? ›

Moreover, digital wallets often employ secure storage methods for sensitive data, employing technologies like tokenization. This means that instead of storing your actual card details, a unique token is used, adding another level of protection against potential breaches.

How can I make my wallet more secure? ›

Add Extra Security: Passcode with/without Touch ID or Face ID. The next step after backing up is to add an extra layer of security by adding a passcode. Adding a passcode makes it difficult to access your wallet, send crypto or change your pin should your phone get stolen.

Is paying with a phone safer than a card? ›

Contactless forms of payment such as digital wallets are always more secure than swiping a card, he added, noting that scammers are still known to put card skimmers on credit card readers to steal the customer's information. If you use a digital wallet, “you are always going to be in control,” McKnight said.

Is it safe to add a credit card to Google wallet? ›

Payment method encryption: Since Google Pay doesn't store your card details on your device, no one can access your info, even if it's unlocked. Learn more about automatic security features.

What is the most secure digital wallet? ›

Leave your cards at home: 4 phone wallets that are safe to use
  • What are digital wallets or phone wallets? ...
  • Apple Pay. ...
  • Google Pay. ...
  • Samsung Pay. ...
  • PayPal. ...
  • Which phone wallets should you use? ...
  • Recommended products when using phone wallets. ...
  • Further reading.

What are the downsides of using a digital wallet? ›

When using a digital wallet for payments, transaction data may be tracked, leading to privacy concerns about the security of personal information stored digitally. The idea that third parties could track and analyze your financial behavior is a significant privacy concern for many users.

Can a digital wallet be hacked? ›

Secondly, if you haven't locked your phone (with a password or biometric lock), your digital wallet is easily hackable; a thief could simply access your financial information and make a number of purchases or even withdraw money from your bank account before you've even realized your phone is gone.

How do I protect my wallet from being scanned? ›

Preventing Credit Card Scanning
  1. Buy a card sleeve or RFID wallet that blocks RFID transmissions.
  2. Stack your cards together to mitigate some of the scanner's ability to read information.
  3. Leave your cards at home and only use cash in public places.

How do I stop people from stealing my wallet? ›

Keeping your valuables close to your body is one of the best ways to guarantee that you don't lose anything to theft, and this simple waist pouch is a sleek solution that's designed to be worn beneath your clothing for an added layer of protection.

What is the most secure type of wallet? ›

Comparative Analysis Based on Key Features
S.NoWalletProcessing Fees
1Ledger LiveVaries depending on the cryptocurrency
2Trust WalletLow transaction fees
3MetaMaskLow transaction fees
4ExodusVaries depending on the cryptocurrency
6 more rows

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