What It Means When Your Bank Wants You To Unfreeze Your Credit | Bankrate (2024)

A credit freeze is a security measure you can take to prevent new accounts from being fraudulently opened in your name. But that also means you can’t open a new account yourself while the freeze is in place.

Credit freezes work by blocking new creditors from reviewing your credit report. Consumers may initiate a credit freeze if they’re concerned about their information being in the wrong hands, such as in 2017 when millions of people’s data was compromised in the Equifax breach.

Expect to be required to unfreeze your credit report when you apply for a loan or a credit card. Others — like your bank — may also ask you to lift your security freeze.

Why banks review credit reports

Although typically banks don’t need to review credit reports when someone opens a checking or savings account, there are some exceptions where it may be necessary.

Financial institutions may check your credit if you’re enrolling in overdraft protection, according to TransUnion, one of the major credit bureaus. This may be the case if you opt for an overdraft line of credit, which allows you to borrow money to cover a transaction when there aren’t enough funds in your checking account.

You’ll pay interest on the amount loaned to you from an overdraft line of credit. As a result, a bank or credit union may want to pull your credit report.

“Because of the nature of an overdraft line of protection — and the fact that it can extend a good bit beyond the limit of your account — it makes it necessary for lenders to make sure you’re creditworthy before they approve you for that product,” says Bruce McClary, vice president of communications for the National Foundation for Credit Counseling.

Even if you’re not enrolling in overdraft protection, it’s in banks’ and credit unions’ rights to pull your credit report to confirm your identity and review your financial profile.

Unfreezing your credit report to open a bank account

Not all banks and credit unions pull credit reports. More frequently, they may pull a report instead from a consumer agency like ChexSystems that can confirm whether you have a history of bouncing checks and mismanaging your bank accounts.

But in some cases banks may need additional verification. Ally Bank, for example, also pulls credit reports for some new and existing customers. Depending on your circ*mstances, you may need to lift your security freeze before opening an account.

“We review the customer’s application and if certain criteria are met, we will proceed with the account opening without lift of the customer’s credit freeze,” the bank said in a statement. “However, if we determine that additional verification is required, we will contact the customer directly and may ask the customer to lift the freeze for a short period of time to enable us to confirm our customer’s identity.”

Before applying for an account, ask your bank whether you’ll need to unfreeze your credit report. If your report isn’t available, your application could be put on hold or delayed, says John Ulzheimer, credit expert and president of the Ulzheimer Group.

You should also ask which credit bureaus your bank works with. UFB Direct, an internet bank, has a relationship with Experian, TransUnion and Equifax. If you froze your credit reports at all three bureaus, you would need to temporarily remove all of them before opening an account.

Another question you should ask is whether your bank uses a soft or hard pull to check your credit. A soft pull won’t affect your credit score. But a hard pull can have an impact on it depending on the other credit inquiries on your report, McClary says.

How to unfreeze your credit report

Find the PIN number you used when you placed the freeze. Then visit each credit bureau’s website or call to temporarily thaw your credit report. You can decide how long you want your credit information to remain unfrozen or whether you want the freeze lifted for a specific lender.

When you ask the credit bureau to unfreeze your credit report online or over the phone, it typically unfreezes within an hour, according to Experian. If you make the request by mail, then it may take up to three days.

Fees for unfreezing credit reports vary by state and by credit bureau, generally ranging from $3 to $10. In some states, it costs $12.

Bottom line

Financial institutions may review your credit report to verify your identity or assess your creditworthiness when you’re applying for a new account or for a certain product, like overdraft protection. Before applying for an account, it’s important to ask your bank whether they require an unfrozen credit report and which credit bureaus they work with. Then, you can temporarily unfreeze the report by making a request to the credit bureau.

Amanda Dixon wrote a previous version of this article.

What It Means When Your Bank Wants You To Unfreeze Your Credit | Bankrate (2024)

FAQs

Do you need to unfreeze credit for bank account? ›

To let lenders and other companies access your credit files again to create new accounts, you will need to lift your credit freeze permanently or temporarily.

Does a credit freeze hurt your credit? ›

Placing a security freeze on your credit reports does not impact your credit scores in any way. It also doesn't prevent you from getting free copies of your credit reports every 12 months from each of the three nationwide credit bureaus through www.annualcreditreport.com.

Can my credit be frozen without my knowledge? ›

One of the most common reasons why your credit might be frozen without your knowledge is if you have become a victim of identity theft. Identity theft occurs when a cybercriminal takes a victim's private information – like a Social Security number, birthdate or address – to impersonate them.

What does it mean to unfreeze credit? ›

There are two options for unfreezing your credit report: Temporarily lift credit freeze: Allows a creditor to check your file for a set period of time then refreezes your credit. Permanently remove credit freeze: Leaves your report open unless you request another credit freeze.

What happens if I don't unfreeze my bank account? ›

This means you won't be able to transfer money or withdraw funds, and any scheduled payments will be temporarily paused. This restriction is imposed due to suspected fraudulent activity, legal actions, or at the account holder's request.

What does it mean when a credit account is frozen? ›

A bank account or an investment account that has no outgoing transactions permitted is known as a Frozen Account. This prohibition is either due to a court order( under section 102, CrPC) issued to the account holder or measures taken by the financial entity where the account is.

Does your credit score drop when you freeze it? ›

Freezing your credit report won't affect credit scores that are based on the report. A creditor might not be able to check your credit score during an application if it can't access your frozen report. However, the credit scoring models can still score the report.

What is the difference between a credit lock and a credit freeze? ›

Credit freezes and credit locks function similarly, but there are some differences. Both a credit freeze and a credit lock can help prevent unauthorized access to your credit reports. Credit freezes are always free, but credit locks may be a part of a paid service offered by a credit monitoring service.

How do I unlock my credit freeze? ›

Some issuers may not check your credit when you apply, but that's rare to find. How do I remove a credit freeze from my account? To remove a credit freeze from your account, contact the credit bureau where you've had your credit frozen. You may do this online, by phone or by mail.

Can a bank run your credit without permission? ›

But that doesn't mean your permission is always needed before a credit check — if someone is performing a hard credit check, they have to ask for permission, but if someone is performing a soft credit check, they don't have to ask for permission.

Can banks do soft pull if credit is frozen? ›

Does a credit freeze prevent soft inquiries? Because a soft inquiry is not necessarily to open a new credit account, a credit freeze usually doesn't prevent soft inquiries. Certain companies (insurance providers, for example) can still look at your credit report, as can your existing creditors.

What is a good credit score? ›

There are some differences around how the various data elements on a credit report factor into the score calculations. Although credit scoring models vary, generally, credit scores from 660 to 724 are considered good; 725 to 759 are considered very good; and 760 and up are considered excellent.

What is the downside of freezing your credit? ›

A freeze can give you a false sense of security — you may still be susceptible to credit fraud or other fraud involving your Social Security number. A credit freeze won't affect your current accounts, but if a thief steals the information on an existing account, your credit may be used without your permission.

Can I still use my credit card if I freeze my credit? ›

A common misconception is that a credit freeze means you can't use your current forms of credit, like a credit card. But your credit report isn't accessed when you purchase something with a credit card. So, freezing your credit file doesn't affect your ability to use your existing accounts.

Does it cost money to unfreeze your credit? ›

Key Takeaways. A credit freeze can secure your credit reports from unauthorized access. It's now free to freeze and unfreeze your credit reports with the three major credit reporting bureaus. A credit freeze doesn't prevent people who already have access to your credit history from viewing your credit file.

Does a credit freeze prevent opening a savings account? ›

Although you'll need to remember to unfreeze your reports before applying for credit, keeping your reports frozen can help prevent someone from opening a new account in your name.

What are the requirements to unfreeze bank account? ›

Your bank account may be put on hold if a bank suspects fraud or you have unpaid debt. You won't be able to transfer or withdraw money from a frozen bank account. To restore access, you may need to verify your transaction history or repay your debt.

Can you open a new bank account if your account is frozen? ›

But in the meantime, if your account is frozen or might be, we recommend that you open a new bank account at a new bank where you don't owe any money. Notify your employer to deposit your paycheck into this new account. Move any money from your old account to your new account.

How can I instantly unfreeze my bank account? ›

You can either do so via phone banking, email, or a chatbot. Alternatively, you can visit the nearest bank branch and discuss the issue with the Bank Manager. Once you are aware of the reason for your account being frozen, you can address the issue.

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