Frequently asked questions about Secure Wi-Fi
Do I need a Samsung account to use Secure Wi-Fi?
Yes, you need to create and sign in to your Samsung account to use Secure Wi-Fi because the service is tied to your Samsung account. If you delete your Samsung account on your device, your Secure Wi-Fi data will also be deleted. However, if you sign back in with the same Samsung account, you can restore your previous plan.
Can I use a plan that I have purchased on multiple devices?
Each purchased plan is available on only one device. However, with the 1-month unlimited plan, you can move the protection plan to another device once per month. The payment date and plan details of the subscription will not change. To do this, openSettings, tapBiometrics and security, and then tapSecure Wi-Fi. TapProtection plan, tapMore options(the three vertical dots), and then tapSubscriptions. TapImporton one of the plans, and then follow the on-screen instructions.
How do I cancel my purchase of a Wi-Fi protection plan?
You can cancel a protection plan from the Secure Wi-Fi menu. Even if a plan is cancelled, the protection will last for 24 hours or 1 month depending on the plan. With the 1-month unlimited plan, you will be unsubscribed from the next payment date. To do this, openSettings, tapBiometrics and security, and then tapSecure Wi-Fi. TapProtection plan, and then select the free 250 MB per month option in the available plans.
What is a Service ID?
The Service ID consists of device-specific information and your Samsung account information. Secure Wi-Fi provides an estimated data-per-month value based on the Service ID. If you use Secure Wi-Fi on multiple devices, you will be issued with multiple Service IDs. This means that if you use Secure Wi-Fi on multiple devices with one Samsung account, you will be provided with 250 MB of free data protection for each Samsung mobile device.
