What is the freeze card setting? (2024)

What is the freeze card setting?

If you can't find your debit card, freezing it stops it being used by anybody else. On Online Banking, as soon as you click the 'Freeze card' button, it'll be frozen instantly. If you are using your mobile app, you can use the 'Card Freeze' setting.

That means there’s no rush to report your card lost or stolen. Instead, you can take some time to look for it.

Freezing your debit card temporarily stops it working:

  • at cash machines
  • for online payments and purchases
  • with Apple and Google Pay
  • for card subscriptions (like Netflix)
  • with a card reader (e.g. confirm a new payment)

But it still allows direct debits, standing orders and refunds.

Will all my card payments be blocked, if I freeze my debit card?

Will all my card payments be blocked, if I freeze my debit card?

No, we'll still make some of them, including:

  • pending payments we authorised before you froze your card
  • payments a retailer has approved, without being able to check with us first (such as for something bought on a flight or a road toll payment)

If I've frozen my debit card, can I still get cash out of my account?

If I've frozen my debit card, can I still get cash out of my account?

Yes. You can use the Get Cash service on our mobile app to withdraw cash from an ATM.

Will the freeze card setting work on a flight?

Will the freeze card setting work on a flight?

Not usually. A purchase on a plane usually goes through as an offline transaction. Retailers approve these without checking with us first and, when this happens, we can’t stop them.

Will freezing my card affect what I can do, using Online Banking?

Will freezing my card affect what I can do, using Online Banking?

Yes. While your debit card is frozen, you won’t be able to use it with your card reader. So you won't be able to:

  • Access full Online Banking service when prompted to use card reader at login
  • Make a payment for the first time
  • Create or update standing orders
  • Update your personal details (email address, mobile number etc)
  • Manage your activity alerts

Once you unfreeze your card, you'll be able to use it exactly as before, to make purchases and withdraw cash. Please be aware that your card will not work with a card reader until after 4am GMT.

Can I freeze someone else's debit card?

Can I freeze someone else's debit card?

You can only freeze your own cards. If you have a joint account holder, you will not be able to freeze their debit card. The joint account holder will have to freeze their own debit card from online banking or the mobile app.

How do I freeze my credit card?

How do I freeze my credit card?

If you need to freeze/unfreeze your card or set payment controls, please use our mobile app to do this & select which cardholder on your credit card account you wish to manage’.

What if my card is lost or stolen?

What if my card is lost or stolen?

Freezing your debit card gives you time to search for it, if it's gone missing. If you still can't find it, or you're convinced it's lost for good or stolen, let us know and we'll send you a replacement. You can find out how to report your card lost or stolen on How do I report a lost, stolen or damaged debit card and order a replacement?.

What is the freeze card setting? (1)

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What is the freeze card setting? (2024)

FAQs

What is the freeze card setting? ›

Freezing your card isn't a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. It's simply a way to confirm no transactions can be made until you find your card.

What is freeze card option? ›

Freezing a credit card lets you pause most new transactions if you've misplaced your card or you'd like to take a break from spending. You can freeze your credit card through your credit card issuer's website or app.

What does it mean to freeze bank card? ›

If you can't find your debit card, freezing it stops it being used by anybody else. On Digital Banking, as soon as you click the 'Freeze card' button, it'll be frozen instantly. If you are using your mobile app, you can use the 'Card Freeze' setting. That means there's no rush to report your card lost or stolen.

What is the freeze stat setting? ›

Freezestat set point typically is 37°F (3°C). Control variations exist. Another automatic-reset low limit may be set at a higher temperature to close the dampers while the fan continues to run. This automatic-reset safety would be set 2°F or 3°F (1°C) higher than the freezestat set point.

Will pending charges go through if I freeze my card? ›

In other words, if you made a purchase that's pending, then locked your debit card before it completed, that transaction should still go through.

Is it better to freeze or cancel a credit card? ›

While it is possible to cancel a credit card with an outstanding balance, it's not recommended. You'll still be responsible for making minimum payments and interest will still accrue. If you can't pay the card in full, consider freezing the account until you can close it.

Why would you want to freeze your credit card? ›

A credit freeze restricts access to your credit report. If you suspect your personal information or identity was stolen, placing a credit freeze can help protect you from fraud.

Is it good to freeze your debit card? ›

Many debit card accounts also feature a lock. The idea is that if you misplace a card, you can lock it, or essentially turn it off. That would prevent a thief from making fraudulent charges with a stolen card number. If you find the card, you can unlock it, or turn it back on — all without a call to your card issuer.

Does freezing a card stop all transactions? ›

No. Some payments will still be completed, for example: Payments that are processed by a retailer, such as on a plane or road toll. Regular subscriptions, e.g. a monthly magazine.

What happens when you put a freeze on your bank account? ›

Frozen accounts do not permit any debit transactions. When an account is frozen, account holders cannot make any withdrawals, purchases, or transfers. However, they may be able to continue to make deposits and transfer money into it. There is no set amount of time that an account may be frozen.

What is freezer setting? ›

Freezer Temperatures

The temperature of a freezer should be set at 0 degrees Fahrenheit so everything stays very cold. A freezer should be cold enough to keep food frozen and preserve it until they are ready to be cooked or reheated.

What is stat freeze used for? ›

Product Use: Used to quickly cool paraffin blocks and fresh tissue in frozen sections. Contains gas under pressure; may explode if heated Protect from sunlight. Store in a well-ventilated place.

What is the super freeze setting? ›

Use the SuperFreeze setting when you need to quickly freeze items (so your ice cream you just bought from the grocery store doesn't melt). Turn on SuperFreeze a few hours before you head to the grocery store. The temperature is set to -8°F. After 6 hours, SuperFreeze turns off automatically.

What does it mean to freeze your card? ›

Freezing your card means temporarily stopping your card being used for: • store payments or cash machine withdrawals. • making balance or money transfers. Some payments won't be affected by freezing your card such as: • Regular payments taken automatically, such as subscriptions.

What happens if I freeze my bank card? ›

If you can't find your debit card, freezing it stops it being used by anybody else. On Online Banking, as soon as you click the 'Freeze card' button, it'll be frozen instantly. If you are using your mobile app, you can use the 'Card Freeze' setting. That means there's no rush to report your card lost or stolen.

Can you still transfer money if your card is frozen? ›

It still allows: balance transfers and money transfers. payments into your account, such as refunds. recurring payments, such as Direct Debits or subscriptions.

Is freeze card the same as lock card? ›

You have the right to place credit freezes and credit locks on your credit reports, both of which restrict access to your reports and prevent new credit applications. They're not the same, however: Credit freezes are free, while credit lock costs vary.

What does it mean to freeze options? ›

Freeze Option: In case a candidate is happy with the seat alloted to him/her then they can freeze it. With this they won't be allowed to appear in the further rounds of counselling. If a candidate freezes the seat, it means that the candidate is confirming their seat at the allotted National Law University (NLU).

Will money still go in if I freeze my card? ›

If I have a pending transaction when I freeze my card, will the transaction be paid? Yes. Transactions which have already been authorised will clear. It is only from the point that the lock is put in place that a initiated transaction will be declined.

What happens when I unfreeze my card? ›

Once you unfreeze your card, you'll be able to use it exactly as before, to make purchases and withdraw cash.

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