What is PayPal Mobile Money Service with M-PESA? (2024)

The PayPal Mobile Money Service with M-PESA is a moneytransfer service for PayPal and M-PESA customers, provided by TransferTo inpartnership with Safaricom and PayPal.

To qualify, you must have an eligible KenyanPayPal and M-PESA account. When registering to use the service, you’ll linkyour two accounts and will be able to move your money from one to the other.

Howdo I withdraw money from PayPal to my M-PESA account?

1. After completing the registration, clickWithdraw.
2. Your available balance will be displayed. You will only be able to withdraw money up to the available USD balance shown in your PayPal account. If you hold a balance in your PayPal account in a different currency, please log in to your PayPal account at paypal.com/ke and convert the money into USD.
3. Enter the amount you would like to withdraw from your PayPal account in USD.
4. You will be redirected to a page showing the amount to be received in KES, the exchange rate used for the currency conversion, and the estimated transaction processing time.
5. Confirm and complete the withdrawal of funds.

Afteryou have confirmed the transaction, it takes between 2 hours to 3 calendar daysto process a withdrawal from your PayPal account to your M-PESA account,depending on the transaction value. The estimated time will be presented to youbefore confirming the transaction.

How do I top up my PayPal account using my M-PESA balance?

1. After completing the registration, clickTop Up.
2. Enter the amount you would like to top up in USD and clickCalculateto get the equivalent amount converted in KES. This is the KES amount you need to transfer from your M-PESA account. The exchange rate used will be displayed on the same page.
3. Go to your M-PESA menu and selectLipa na M-PESAthen thePay Billoption.
4. Enter Business Number 800088.
5. Enter your phone number as the Account Number.
6. Enter your M-PESA PIN and clickSend.
7. Use your newly topped up balance to easily and more securely shop online or send payments with PayPal.

Top Ups to your PayPalaccount will generally be processed in real time but may take up to 4 hours. Ifyour PayPal balance is not in USD, you will need to log in to your PayPalaccount to confirm the top up request.