What is a TPM and why isn’t mine working? (2024)

If you’re like most people, you didn’t think about whether your computer had a TPM (Trusted Platform Module) until Microsoft made it part of its system requirements to run Windows 11. Now that Windows 11 has arrived, it’s a vital piece of whether or not you’ll even be able to upgrade. We’ll explain what a TPM is, how you can find out whether your system has one, and how to enable it if it’s turned off.

What is a TPM?

A TPM, or Trusted Platform Module, is a security chip that can be embedded in a laptop or plugged into most desktop PCs. It’s basically a lockbox for keys, as well as an encryption device a PC can use to boost its security.

For example, when you boot your PC, one chip wakes up and begins nudging other components to warm up for the start of the day. Once all of the hardware is ready, it goes to the storage drive to start hauling the operating system into memory.

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In a secure environment, the PC first makes sure the operating system is secure. In fact, it may not even trust the surrounding hardware it woke up earlier, so it checks them as well. But without a point of reference, the PC has no idea whether any part of the system has been tampered with. With a TPM, the PC can compare notes using the information stored in the locked-down TPM. If it all matches, the boot proceeds as normal. If something is amiss, red flags go up.

What is a TPM and why isn’t mine working? (1)
What is a TPM and why isn’t mine working? (2)
What is a TPM and why isn’t mine working? (3)

TPMs are in most newer CPUs

TPMs originally came as standalone chips, and originally they were used only in corporate computers, where security was more of a concern and customers would pay the premium for the add-on. More recently, AMD and Intel have integrated firmware-based TPM into their CPUs. That’s made TPM support far more available.

Pretty much any Intel CPU from 2013 (think 4th-gen Haswell) and built for Windows 8.1 should have a firmware-based TPM. AMD has supported firmware TPM for some time as well.

Even if firmware TPM is in place in the CPU, that doesn’t mean every PC has immediate access to it. It may need a BIOS or UEFI update to support it. While most computers you buy from a large PC maker typically have it in place, many retail motherboards often don’t have the BIOS support, or don’t have it switched on by default.

What is a TPM and why isn’t mine working? (4)
What is a TPM and why isn’t mine working? (5)
What is a TPM and why isn’t mine working? (6)

What is a TPM header?

You’ll find that many desktop motherboards will have an unfilled TPM header option available. The header allows for a consumer to buy a TPM module for the board if they want to enable a discrete TPM. Most hardware sold directly to consumers doesn’t include the module, because it’s always been seen as an extra cost.

If your particular motherboard never implemented firmware TPM support, and this is one obstacle preventing you from installing Windows 11, it might be worth hunting for a compatible module. We recommend that when you shop, you stick to a module from the same motherboard maker, and within the same vintage of motherboard. Although the TPM chips in the modules may be off-the-shelf, the actual physical connections, as well as how the BIOS/UEFI talks to it, will be unique.

How to check your TPM’s status

The easiest way to check the state of your TPM on a Windows 10 machine is to go to Device Security. You can do this by pressing the Windows key and typing device security. From there, click the Security processor details link. If your PC has a TPM that Windows 10 can see, you’ll get details on it here. For example, in screenshots from a consumer Core i7-1185G7 laptop and a commercial or business-focused Core i7-8665U, we can see that the consumer laptop uses the Intel embedded TPM or Platform Trusted Technology because, well, it’s free.

On the commercial laptop, the vendor (HP, in this case) has embedded an actual discrete Infineon TPM module into the laptop, a normal practice for corporate laptops.

Which is better? Generally, the discrete or separate TPM module is believed to be better, as it supports more encryption algorithms. But it does take up space and add cost.

What is a TPM and why isn’t mine working? (10)
What is a TPM and why isn’t mine working? (11)
What is a TPM and why isn’t mine working? (12)

Why doesn’t my TPM show up?

While support for the TPM on a 7-year-old PC to run Windows 11 is going to cause hand-wringing for the next six months, even newer PCs can have troubles. For example, on an 8th-gen Core i7 PC, we found the TPM support in its default state of “discrete”—which, as with most consumer desktops, means ‘off,’ because there was no optional TPM module installed.

This throws up a flag in Microsoft’s Windows 11 requirement check, saying you need a TPM 2.0 is enabled. As we said, that means you either go out and buy the appropriate TPM module and plug it into the header, or you simply flip on the firmware TPM already built in the 8th-gen CPU. On this particular motherboard, it means flipping it from discrete to firmware.

Depending on the motherboard or laptop maker, finding this setting will vary. In this motherboard, for example, it’s just called TPM. In some motherboards it’s called Intel Platform Trusted Technology (PTT). Some AMD motherboards it’s called fTPM.

To find it, you’ll have to root around through the UEFI of your PC to turn it on.

What is a TPM and why isn’t mine working? (13)
What is a TPM and why isn’t mine working? (14)
What is a TPM and why isn’t mine working? (15)

We don’t actually recommend you do this on a working PC at this point without making a backup. While some have reported success, others have said it has caused sporadic blue-screen errors that didn’t go away even after turning off the firmware TPM in the UEFI.

With Windows 11 still months away, motherboard vendors will likely be releasing new UEFI’s for their customers. You’ll probably want to wait until a newer UEFI/BIOS is available and the OS itself is here, before taking a chance on breaking things.

Of course, the TPM is just one of the many things you’ll need before you can install Windows 11. You’ll also to enable Secure Boot and UEFI mode as well. Most computers made in the last three or four years should manage the process smoothly. Older hardware, we’ll have to wait and see.

What is a TPM and why isn’t mine working? (16)
What is a TPM and why isn’t mine working? (17)
What is a TPM and why isn’t mine working? (18)
What is a TPM and why isn’t mine working? (2024)

FAQs

Why is my TPM not working? ›

If you have a TPM 2.0 and Windows are not detecting it, check if your computer has a Unified Extensible Firmware Interface (UEFI). This is a special kind of computer code that helps your computer talk to the TPM. The TPM might be turned off. Sometimes, the TPM can be disabled in your computer's settings.

What is TPM and how does it work? ›

A TPM, or a trusted platform module, is a physical or embedded security technology (microcontroller) that resides on a computer's motherboard or in its processor. TPMs use cryptography to help securely store essential and critical information on PCs to enable platform authentication.

What is a TPM failure? ›

A TPM (Trusted Platform Module) is used to improve the security of your PC. A TPM error can prevent users from accessing their Outlook, Office 365, and Microsoft Teams accounts. Here are some ways to fix a TPM error in Windows 10: Update your TPM drivers.

How do I clear my TPM problem? ›

To clear the TPM
  1. Open the Windows Defender Security Center app.
  2. Select Device security.
  3. Select Security processor details.
  4. Select Security processor troubleshooting.
  5. Select Clear TPM. You'll be prompted to restart the computer.
Nov 17, 2023

How do I know if my TPM is working? ›

Look in Device Manager, Security Devices: That will tell you if you have TPM, what version it is, and if the TPM chip is working. If there is no TPM entry under Security Devices, then you do not have one. I regard this as the best way to determine the presence of TPM.

Should I clear my TPM? ›

Clearing the TPM on your laptop erases encryption keys and security data, like wiping a clean slate. Only do it if you're selling your laptop or troubleshooting TPM issues.

Why is TPM used? ›

A TPM (Trusted Platform Module) is used to improve the security of your PC.

Should I turn TPM on? ›

TPM is only required when the certificate is stored in the TPM. If you intend to deploy a scenario which requires TPM (such as white glove and self-deploying mode), then TPM 2.0 and UEFI firmware are required. TPM 2.0 and UEFI firmware is required.

Do I need TPM on? ›

The overwhelming majority of PCs built during the past 15 years include TPM technology, and most PCs designed in 2015 or later include the TPM 2.0 version that is required by Windows 11. On some older PCs, a TPM might be disabled by default, so check the system firmware to enable this feature.

What does TPM stand for? ›

Total Productive Maintenance (TPM) seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This method further tunes up existing processes and equipment by reducing mistakes and accidents.

What causes TPM lockout? ›

These systems are designed to "Lockout" after 32 abrupt power down events(Power Failure, Pulling power cord to turn the device down). For every ungraceful shutdown(Power Failure, Pulling power cord to turn the device down). the TPM counter is incremented by 1 , after 32 such events the device goes into Lockout mode.

Can a TPM go bad? ›

When the battery in a TPMS sensor dies, it will trigger a malfunction warning from the system, indicated by a blinking TPMS light on your dashboard. It may continue to flash, or it may turn solid after 60-90 seconds.

How do I enable TPM? ›

Here's how to enable and initialize your TPM chip. Power on your system while tapping the F2 key to enter the system BIOS. Expand the 'Security' section then select 'TPM Security'. Check the box to enable TPM Security, then click 'Apply'.

How to fix TPM from BIOS? ›

Solution
  1. Restart your computer and enter the BIOS setup by pressing the appropriate key during startup. ...
  2. Navigate to the Security or Advanced tab using the arrow keys.
  3. Look for the TPM option and select it.
  4. Choose the option to disable (or enable) the TPM.
  5. Save your changes and exit the BIOS setup.
  6. Restart your computer.

Why is my BIOS not detecting TPM? ›

When the “TPM missing or not showing in BIOS” issue occurs, the first thing you need to do is to check the process compatibility because it's pretty difficult to directly find the TPM chip support if you have an aged processor. To be specific, find what process your computer is running.

How do I fix TPM 2.0 problem? ›

Fix the PC Must Support TPM 2.0 Error
  1. Check if your PC has TPM 2.0.
  2. Enable the TPM using BIOS.
  3. Upgrade to Windows 11 bypass TPM.
  4. Get chipsets and motherboards with TPM support.
  5. Press Windows + R and enter the tpm.
Jan 11, 2024

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