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- What can be done if Google Authenticator app is lost?
If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.
The photo must contain:
- your face
- identity document (it can be an ID card or passport)
- a card with handwritten, current date
Please find an illustrated template below which you can refer to.
After positive authorization, we will be able to deactivate the security method and you will be able to log into your account.
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As the name suggests, certain cookies on our websites are necessary. They are necessary for the storage of your settings during the use of zondacrypto (e.g., privacy or language settings) to protect the platform against attacks. You can reject, block or delete them, but this will not impact significantly your experience during the use of this website or even make it impossible to use some of our services. See details
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