FAQs
MoonPay makes money by taking a percentage of total transactions. The major transaction types are buying and selling crypto, and buying or selling NFTs. The company charges a 4.5% processing fee for buying or selling crypto via credit cards and a 1% fee for bank transfers (with a $3.99 minimum).
Does MoonPay charge a fee? ›
3.5% fees with a minimum of $3.99 on Checkout transactions.
What are the disadvantages of MoonPay? ›
High Fees: MoonPay imposes a fee of 4.5% for credit card transactions and 1% for bank transfers. These fees can be considerably higher than those of many other cryptocurrency exchanges, which might be a deterrent for some users.
Is MoonPay cheaper than Coinbase? ›
MoonPay's greatest drawback are transaction fees. You pay trading fees and variable network fees, and MoonPay is significantly more expensive than crypto exchanges like Coinbase and FTX.US. Paying 4.5% on card payments is incredibly steep.
How much does MoonPay charge to buy Bitcoin? ›
MoonPay at a glance
| Minimum trade | $30. |
|---|
| Trading and transaction fees | You'll pay $3.99 or 4.5% to buy crypto, whichever is higher. Selling crypto costs $3.99 or 1%. |
| Number of cryptocurrencies | About 40. |
| Crypto-to-crypto trading pairs | None. |
5 more rowsJan 30, 2023
Step 2: Select the Cryptocurrency and Amount
| Cryptocurrency | Minimum amount |
|---|
| USDC_XLM | 30 |
| USDT (ERC-20) | 15 |
| USDT_TRX | 15 |
| XLM | 200 |
13 more rowsMoonPay USA LLC is licensed by the Nevada Department of Business and Industry as a money transmitter.
What is the MoonPay controversy? ›
In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...
Why is MoonPay asking for my SSN? ›
At MoonPay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.
Why is MoonPay declining? ›
Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.
Because of how network fees work, we usually require that you buy at least €30 (or equivalent) of a cryptocurrency. This can change a little depending on network conditions – but we'll always tell you the minimum amount. Check out MoonPay's fee article for more info on fees within MoonPay.
What is the MoonPay daily limit? ›
Are there limits on how much I can buy online?
| Level | Requirements | Daily Maximum Limit |
|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
Compare the Best Cryptocurrency Exchanges
| Company | Transaction Fees | Currencies |
|---|
| Kraken Best for Low Fees & Experienced Traders | 0.00% to 0.40% | 200+ |
| Coinbase Best for Beginners | Variable fees (Coinbase), 0.00% to 0.40% maker fee, and 0.05% to 0.60% taker fee per trade | 200+23 |
| Crypto.com Best Mobile App | 0.00% to 0.075% | 350+ |
4 more rowsWhat are the fees for MoonPay checkout? Users are charged a simple transparent 3.5% fee on their purchase amount, with a $3.99 minimum fee.
Should I use MoonPay? ›
Is it safe to use MoonPay to buy and sell crypto? Keeping our customers safe is a top priority at MoonPay. We use strong security measures for your personal details and transactions and have satisfied over 30,000 TrustPilot customers and 250+ cryptocurrency services who trust our services.
What is the best place to buy Bitcoin? ›
Crypto exchanges are typically the best places to buy Bitcoin, including exchanges like Gemini and Coinbase. To buy BTC on an exchange, you must register and fund your account. Keep in mind that the trading fees and trade minimums vary by exchange.
Is MoonPay safe with debit card? ›
Yes, we use 3D Secure to verify card payments, adding extra security to online transactions. It helps to reduce any risk of fraud or disputes in your transaction.
Why did MoonPay charge me twice? ›
But make sure to check if you accidentally placed more than one order. If this is false, go to Transactions -> I was charged more than once for the same transaction from the options. Then, send us your order ID, a screenshot of your bank statement with your name, and any duplicate charges to MoonPay.
Can I use my credit card on MoonPay? ›
That's why MoonPay lets you use popular payment methods like credit cards and wire transfers. After using a fiat onramp to purchase crypto, you can store it in a wallet, or trade it for other tokens on a crypto exchange.
