Thank you for bringing your concerns about ACH payment fees to my attention, DCMita. I can see how confusing the information can be, andI’mhere to clarify the current fee structure.
The standard ACH processing fee for QuickBooks Online (QBO) transactions is 1% of the transaction amount. The inconsistencies in the Q&A sections across different pages are due to the variations in subscription plans and eligibility criteria for discounts.
For existing customers who have requested a rate review, the cap on the standard fee can be set at 1%, with a maximum of $10 or $15, depending on their current QBO subscription plan or qualification status.
I suggest visiting this article to find out if you qualify for discounts and how to request a rate review for your account:Request a rate review of QuickBooks Payments discount fees.
If you qualify for a rate review of QuickBooks Payments discount fees, I recommend contacting our payments team. Log in to your QBO account using a web browser. Then, follow the steps below to get in touch with them.
- Go to theHelpmenu at the upper right.
- Choose theSearchtab.
- SelectContact Usat the bottom of the screen.
- In theAsk about something elsesection, enter your concern.
- Hit onContinueand choose a way to connect with us.
Our customer service hours are Monday through Friday from 6 AM to 6 PM PT.
Furthermore,I’veincluded links to articles that address commonly asked questions about QuickBooks Payments and how to accept electronic payments:
- Common questions about QuickBooks Payments deposits in QBO
- Take and process payments in QBO with QuickBooks Payments
Please keep me posted if you have any other questions or concerns about payment fees in QuickBooks Online.I’mhere toensure all your queries are addressed and prioritized.
