2 min read · Dec 26, 2023
--
When you take your car in for repairs or servicing, you may come across a term called the “3 C’s” on your repair order. These 3 C’s refer to the primary areas of focus that a technician or mechanic will assess and address during the repair process. Understanding what the 3 C’s are can help you have a clearer understanding of what needs to be done to fix your vehicle and ensure that all necessary repairs are properly addressed.
The 3 C’s on a repair order stand for “complaint,” “cause,” and “correction.” Each of these areas represents a crucial step in the diagnostic and repair process and helps technicians effectively identify and solve the underlying issues with your vehicle.
Complaint
The first C on the repair order stands for “complaint.” This refers to the specific problem or issue that you, as the vehicle owner, have noticed. It could be anything from an engine that is running rough, brakes that are squeaking, or even an electrical problem causing the radio to malfunction. The complaint section allows you to communicate your concerns to the technician, ensuring that they have a clear understanding of what needs to be addressed.
Providing a detailed description of the complaint can help the technician narrow down the potential causes and expedite the diagnostic process. This information is essential to ensure that the technician addresses the specific issue you are facing and avoids unnecessary repairs or guesses.
