FAQs
A warranty is a guarantee or promise made by a manufacturer or similar party regarding the condition of their product. A warranty also refers to the terms and situations in which repairs, refunds, or exchanges will be made if the product does not function as originally described or intended.
What is warranty vs guarantee? ›
A guarantee is a promise that something is of good quality and will perform the way it is intended to. A warranty is an assurance issued to the consumer, which is attached to a product. This assurance offers the consumer a repair or replacement if something goes wrong or is faulty with a product.
What is an example of a warranty? ›
An example of an express warranty is a tire manufacturer guaranteeing a buyer that their goods will cover 10,000 miles and issuing a warranty card as proof of warranty to guarantee replacement if the tires do not achieve the quoted distance before they are damaged.
What is the warranty policy? ›
A Warranty Policy is a statement that puts your users or customers on notice of what type of warranty coverage you offer, or if you don't offer one. It can be part of a Terms and Conditions agreement, as well as a standalone policy on your website.
Does warranty mean free repair? ›
Just because a consumer product comes with a warranty, either written or implied, does not mean the business will fix or replace it in all circ*mstances. There are several different kinds of guarantees for consumer products. Some only cover certain parts or defects, and others expire after a limited period of time.
Does warranty pay for everything? ›
Some extended warranties cover just the vehicle's powertrain. Others offer bumper-to-bumper coverage. However, they differ from initial car warranties in that most include a deductible, much like an insurance plan. Look for an exclusion warranty that covers everything except for items it expressly excludes.
What is a warranty claim? ›
A warranty claim is a claim by a customer/product owner for a product under warranty, and usually entails either repair or replacement.
How long is a standard warranty? ›
Bumper-to-bumper warranties typically last between 3 years/36,000 miles and 5 years/60,000 miles, while powertrain warranties can extend up to 10 years/100,000 miles.
What is a 1 year warranty? ›
1-Year Warranty: The most common warranty is a 1-year warranty. It covers any defects in materials or workmanship that occur during the first year of ownership. Some brands may also offer a limited warranty, which covers specific components or parts.
What does warranty not cover? ›
Regular maintenance: Warranties don't cover normal maintenance, such as oil changes or tire rotations. Neglect or abuse: Damage caused by neglect or improper use isn't typically covered. Damage from events: Damage from accidents or natural disasters isn't covered by warranties.
The Basic Concepts:
A warranty is a legally binding commitment forming part of the sales contract which assures the buyer that the product or service is free from defects. A warranty often provides for a specific remedy such as repair or replacement in the event the article or service fails to meet the warranty.
What are the three types of warranty? ›
There are two types of warranties: express and implied. Under the implied category are three major subtypes: the implied warranty of merchantability (only given by merchants), the implied warranty of fitness for a particular purpose, and the implied warranty of title.
How do warranties work? ›
With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time. A limited warranty works in the same way but with more restrictions.
What happens if a company won't honor their warranty? ›
If you buy an item that comes with a written warranty and that item is defective, you can file a lawsuit against the "warrantor" (the person or company that made the warranty).
Can I get a refund on a warranty? ›
Yes and yes. As a buyer, it is within your right to cancel an extended warranty at any time. The process may not be simple, but it is possible. Once you cancel your plan, you will receive a refund for the unused portion of your extended warranty's policy.
What does it mean to be covered in a warranty? ›
a written promise from a company to repair or replace a product that develops a fault within a particular period of time, or to do a piece of work again if it is not satisfactory: The warranty covers the car mechanically for a year, with unlimited mileage. Synonym. guarantee.
What does it mean to have a 2 year warranty? ›
This warranty covers performance and quality issues in materials and workmanship that appear under normal use and maintenance appearing within two years from the date of purchase. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
How long is a full warranty? ›
Depending on how the state law is written, a full warranty might cover a limited period after the consumer buys the item, perhaps two years, or it might cover the product for life.
How does warranty plan work? ›
Put simply, a warranty covers defects in materials or workmanship, and a maintenance plan covers the cost of routine maintenance tasks. A service plan, however, typically covers regular maintenance tasks, while a maintenance plan can cover both routine maintenance and more significant repairs and replacements.