FAQs
How can I contact VIZIO support? ›
Shipping and handling are not refundable. The return authorization number must first be obtained from VIZIO's Customer Service by emailing [email protected] or by calling (855) 472-8817, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 8:00AM to 4:00PM Pacific Time, Saturday and Sunday.
What is a common problem with VIZIO TV? ›No Power or Black Screen
One of the most frustrating issues you might encounter with your Vizio TV is when it fails to power on or displays a black screen. This problem can have several causes, but there are a few steps you can take to troubleshoot and potentially resolve it.
Your Vizio TV may have a temporary glitch.
Here's what you need to do to power cycle your TV: Unplug your TV from the wall socket. While the TV is unplugged, press and hold the Power button for 15-30 seconds. Plug the TV back into power and turn it back on to see if you solved the issue.
The final approval hearing for the Vizio TV refresh rate class action lawsuit settlement is scheduled for June 20, 2024. In order to receive a settlement payment, class members must submit a valid claim form by March 30, 2024.
Does VIZIO have lifetime warranty? ›Televisions, sound bars, and other electronic devices are warranted against defective materials and poor workmanship for a period of one year. If you purchased your VIZIO device from an authorized wholesale retailer—notably BJ's Wholesale Club, Costco, or Sam's Club—then your device may have a three-year warranty.
What is the controversy with Vizio TV? ›Vizio claimed backlight scanning made refresh rates seem twice as high. A marketing image for Vizio's P-series Q9 TV. Vizio has agreed to pay $3 million to settle a class-action lawsuit that alleged the company misled customers about the refresh rates of its TVs.
How many years should a Vizio TV last? ›While Vizio TV lifespans can vary greatly, most contemporary LED/LCD TVs are made to last between seven and ten years on average. When given the right care and maintenance, some Vizio TV owners have reported that their sets last far longer than ten years.
Are there any recalls on Vizio TVs? ›In an effort to proactively communicate with customers who purchased a VIZIO E390-B0, E390i-B0, or E420i-B0 television, this notice is to inform you that VIZIO has recently learned of a potential manufacturing defect in the TV stand assembly which can cause the television to become unstable and tip over.
How to factory reset VIZIO TV with black screen? ›- Power the tv off using the remote, and press the power button. ( If this does not work, move to the next step)
- Remove the power cord from the power outlet for a few minutes and then reconnect it.
- Power the tv on using the remote, and press the power button.
- Check if that is all working again.
If your TV works fine but goes black automatically after some time of watching, it could likely be due to some form of power saving mode in action. Check your settings for any power-saving features and tweak/turn them off to get rid of the black screen appearing on its own.
How do you fix a TV that wont show the picture? ›
Unplug the TV power cord for 30 seconds, then plug it back in. Try a forced factory data reset using TV buttons (only for Android TV and Google TV). You can perform a manual reset by pressing buttons on the TV and inserting the cable, even if the TV isn't powered on or isn't responsive.
How do I unfreeze my Vizio TV? ›- Unplug it from the power source.
- Press and hold the power button on the TV for about 3-5 seconds (this helps drain any residual power).
- Plug it back in and turn it on.
- Some TVs also have a 'Soft Power Cycle' option in their settings menu, so you can check there too!
Double-check that the power cord is firmly connected to your TV and the wall socket. Sometimes they can come loose if the TV has been moved or bumped. Give your TV a little reset: Unplug your TV from the power source, wait for about 5 seconds, and then plug it back in.
What to do when your Vizio SmartCast is not working? ›- Verify the SmartCast Home Theater Display or SmartCast HDTV are connected to the same network.
- Power Cycle your SmartCast Home Theater Display or SmartCast HDTV.
- If you are having problems casting try using a known trusted application.
Clear the cache memory of the VIZIO Smart HDTV. To do this, go to the menu, select Help > Clear Memory. Verify that the internet connection type is set up correctly on your VIZIO Smart HDTV. Also, make sure that no ethernet cable is connected to the HDTV.
What is the recall on Vizio Smart TV? ›In an effort to proactively communicate with customers who purchased a VIZIO E390-B0, E390i-B0, or E420i-B0 television, this notice is to inform you that VIZIO has recently learned of a potential manufacturing defect in the TV stand assembly which can cause the television to become unstable and tip over.
How do I get my Vizio TV to work? ›Press the INPUT button on the remote and select the input to which your device is connected (HDMI-1, Composite, Component, etc). Be sure the power cord is securely connected to the AC socket on the TV and to a working electrical outlet. Press the POWER button on the remote or on the side of the TV.
What happened to Vizio brand? ›The company was founded in 2002 and is based in Irvine, California. In February 2024, it entered into an agreement to be acquired by Walmart, so Walmart can expand advertising sales in video content that streams for free on Vizio devices. Vizio Holding Corp. October 2002, in Costa Mesa, California, U.S.