Who should read this article?
All League members
Do you need to review a past chat with a registered nurse, care navigator, or our Customer Care team? You can view your chat transcripts any time in your League account.
Note: After you end a chat, it can take up to a few hours for the conversation to appear in your chat history.
View instructions for:
On mobile:
1. Tap "Get Care".
2. Tap the clipboard icon in the top right-hand corner.
3. Tap “View Chat History”.
4. Select a message to view the full chat transcript.
We’ll also show you who you chatted with and the date and time of the chat.
On web:
1. Click “Chat”.
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2. Click “View Chat History”.
3. Click “View” beside the chat you want to view.
We’ll also show you who you chatted with and the date and time of the chat.
