Loading
FAQs
How do I talk to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do I contact the USPS about my package not delivered? ›If your mailpiece has not arrived within 7 days from its date of mailing, you can:
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
How do I contact the Postal One help desk? ›If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .
What to do if USPS package is still not delivered? ›Submit a Missing Mail Search Request
If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address. Size and type of container or envelope you used.
If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.
What to do if your mail is not being delivered? ›If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.
Can I track exactly where my USPS package is? ›Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.
How do I speak to an UPS agent? ›Give our UPS Customer Center a call at (888) 742-5877 to speak with one of our team members.
Does the USPS charge for redelivery? ›
USPS® does not charge a fee for redelivery.
To learn more about mail fraud and how to report it, see Mail Fraud.
For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.
Can I call my local USPS about a package? ›Call them via 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Talk to the postmaster or station manager of your local post office.
How do I contact the USPS about a missing package? ›The easiest way to get help with a USPS missing package situation is to jump on the phone with USPS customer service directly. You can contact the USPS customer service hotline by calling 1-800-275-8777, or you can contact the delivery tracking service of the USPS by calling 1-800-222-1811.
How to talk to a human at UPS? ›Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.
What to do if mail is not delivered? ›Find Missing Mail
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
Items are held at the pickup location for a limited amount of time: If the item has not been picked up within 5 days (3 days for Priority Mail Express®), the Post Office makes another notification attempt. If not picked up within 15 days (5 days for Priority Mail Express), the item is returned to sender.