Using Payoneer to make payments (2024)

Payoneer enables you to make business payments, using funds from your Payoneer balance, to:

• other Payoneer customers (you can also get paid by other Payoneer customers, similarly.
• suppliers, contractors, remote employees, and other recipients who are not using Payoneer.

When you are making your payment, the minimum and maximum amounts for payment are shown.

• If you are paying to a recipient's Payoneer account: the minimum and maximum amounts shown will reflect both your and your recipient's limits.
• If you are paying to a recipient's bank account: only your minimum and maximum amounts are shown.

In addition, there is an overall monthly payment limit. If you pass that limit, we'll display a relevant message. In such a case, try entering a lower amount. If your monthly payment limit has been exceeded and you need to make additional payments, contact us.

No, you can only pay for business transactions, such as paying your suppliers, contractors, or team members.

Payoneer enables you to pay recipients who are Payoneer customers as well as those who are not. Both these options are generally available to you, however there may be cases where, due to availability or eligibility reasons, one or both are not shown.

These options may not be shown for the following possible reasons:

• The option(s) may not be available based on your country, industry, or partner
• You don’t yet have an approved bank account for withdrawals or Payoneer card associated with your Payoneer account
• You’ve been asked to provide documents via Payoneer’s Verification Center, but those documents have not yet been submitted, or have been submitted but are still under review

For more information, contact us.

We take the security of our global buyers and sellers very seriously and implement proven safety measures to protect your transactions. Please contact us immediately if you believe that your Payoneer account or card has been compromised.

Payment transactions processed with Payoneer are non-refundable and non-reversible. If you are unsatisfied with the service/product you bought, we recommend that you contact the service/product provider directly to resolve the difference. If you are unable to resolve the matter, you can contact us with the details of the dispute. We will do our best to assist but please note that Payoneer does not provide dispute resolution services.

You can make single payments, or batch payments of up to 500 payments, to recipients that are also Payoneer customers.

For information on making batch payments, see this FAQ.

To make a single payment to another Payoneer customer, follow these steps:

1. Sign in to Payoneer.
2. Select Pay > Pay to a recipient’s Payoneer account.
3. Enter the payment recipient’s name using one of the following methods:
   • Type the email address of the person you want to pay.
   • Select a contact from the Recent recipients list. This list displays the contacts you paid most recently. According to how it was saved, a contact can be displayed with both a name and an email address or only an email address.
4. In the Pay from field, select the currency balance or card that you want to pay from. Note that your current balance will be displayed beneath this field.
5. In the Pay to field, select the recipient’s currency balance that you want to pay to. Only the currency balances that the recipient can receive funds to will be shown.
6. Enter the amount you want to pay or the amount the recipient should get. We’ll automatically calculate the other amount, taking any fees into consideration. If the payment involves currency conversion, the exchange rate will also be calculated. Note that the minimum and maximum amount you can pay will be displayed beneath this field. In addition, your monthly payment limits are available to review.
7. Click Next.
8. From the Purpose of payment list, choose the most relevant value. The value you choose will be shown in the Transactions page.
9. In the Transaction description field, type in a short description of what you are paying for. The text you type will be shown in both your and your recipient’s Transactions page, as well as the email sent to your recipient.
10. Click Next.
11. Review the details of your payment and make sure everything is correct. If you need to change anything, click Back and make the necessary changes.
12. Click Pay to send the payment. Your payment will generally be made immediately and your recipient will receive it within 2 hours. You’ll receive an email confirmation once the funds have been credited to the recipient’s Payoneer account.

*Most payments take up to 2 hours. In rare cases, the transaction may take up to 2 business days.

You can pay Payoneer customers for business-related transactions. If the recipient doesn’t have a Payoneer account, you’ll have the opportunity to invite them to join Payoneer.

Yes. In some cases, you may not be able to complete the payment. This can be due to issues with payment limits or other restrictions. If you cannot send a payment, you’ll receive an informative message letting you know.

In most cases, the payment will reach the recipient within 2 hours. You’ll receive an email confirmation once the funds have been credited to the recipient’s Payoneer account.

If you are using the Payoneer mobile app, you’ll also receive a push notification confirming payment.

Get the Payoneer mobile app: iOS, Android

The fee for making payments to other Payoneer customers varies, depending on country, currency, amount, and limits. For exact fee information, see the Fees page in your account. You’ll also be shown the fee while setting up the payment.

Before you can send business payments from your Payoneer account directly to other Payoneer customers’ accounts, you must receive payments of at least 500 USD (or equivalent) into your Payoneer account (not including payments sent to you from other Payoneer customers who pay you directly from their Payoneer account). Check out this FAQ to read more about ways to receive funds to Payoneer.

Yes! Any time you invite someone to Payoneer, you participate in ourRefer a Friendprogram. After your recipient creates their free account and reaches a certain payment threshold, you can both earn a reward (subject to the Refer a FriendTerms & Conditions). You can check payment threshold and reward amounts in the Refer a Friend page in your Payoneer account. Note that participation in our Refer a Friend program is based on certain eligibility criteria.

You can pay recipients for business-related transactions. To pay a recipient, their bank account needs to be linked to your Payoneer account.

To link a recipient’s bank account to your Payoneer account you add their bank account details and Payoneer then verifies the details. Alternatively, you can send the recipient an invitation to add their bank account details themselves.

The bank account details can either be provided in advance (from Bank accounts > Recipient bank accounts or while setting up a payment (via the Add bank account link in the Pay to a recipient's bank account payment form). In the latter case, you can set up the payment and we’ll start processing it automatically once the recipient’s bank account details are verified. If you choose to send your recipient an invitation to add their own bank account details, you also do so while setting up the payment.

For details on adding recipient bank accounts, see this FAQ.

You can make payments from any of your Payoneer currency balances as long as a balance contains the minimum payment amount. You can pay to any currency that is associated with your approved recipient bank accounts.

Yes. The fee depends on whether you make a payment in the same currency as the recipient’s bank account currency, or whether there is a need to exchange currency to make the payment. You can get complete details of the fees from the Fees page in your Payoneer account.

You can make single payments, or batch payments of up to 1,000 payments, to recipients that are not Payoneer customers.

For information on making batch payments, see this FAQ.

To make a single payment to a recipient who is not a Payoneer customer, follow these steps:

1. Sign in to Payoneer.
2. From the main menu, select Pay and then Pay to a recipient's bank account.
3. In the Pay from field, choose the balance from which you would like to pay.
4. In the Pay to field, choose the recipient’s bank account. If you have not yet added the bank account of the recipient you are paying, click on Add bank account to add your recipient’s bank account while paying. You can choose from the following options:
   • I’ll add them now myself – Add the recipient’s bank account details yourself (if you have them on hand). For more details on adding recipient bank accounts, see this this FAQ.
   • My recipient will add them later – Invite the recipient to add their bank account details themselves in a secure form. For more details on inviting recipients to add their own bank account details, see this question below.
   In either case, you can continue to complete the payment details, and once the recipient’s bank account is approved by Payoneer, the payment will automatically be processed.
5. In the You pay field enter the amount to pay, OR, in the Recipient gets field enter the amount you’d like the recipient to receive after fees (and conversion if relevant). The following are immediately displayed for your review:

• Fee is displayed if you are paying from one currency to the same currency.
• Exchange rate (which includes Payoneer conversion fee) is displayed if you are paying from one currency to a different currency.

Note: If you added recipient bank account details yourself while setting up the payment, payment processing may be delayed while we approve your recipient’s bank account details. If you chose to send your recipient an invitation to add their own bank account details, the payment will not be processed until the recipient uploads their details via the secure form and we review and approve them.

When making a payment to a recipient whose bank account details you do not have, you can choose to send the recipient an invitation to add their own bank account details. The recipient will receive an email with a link to a secure form on Payoneer, where they can upload all the required information needed for us to approve their bank account to receive payments directly from Payoneer.

To invite a recipient to add their own bank account details, follow these steps:

1. When in the Pay to a recipient’s bank account form, click on Add bank account under the Pay to field.
2. Choose the option My recipient will add them later and click Next.
3. In the Recipient details page, enter the requested information. This information is required to invite the recipient to add their bank account securely. The bank-related details will be matched up against the details the recipient later enters, and if there are any mismatches, we won’t be able to approve the account.
4. Complete your payment details, as described here.

We’ll send the recipient an email with a link to a secure form on Payoneer where they can upload their bank account details. On the payment confirmation screen, you can also copy a direct link to the secure page that you can share with your recipient via any other channel.

On the payment confirmation screen, you will also see the deadline by which the recipient must upload their bank account details. If the recipient does not upload their bank account details by the stated deadline, the payment will be canceled. The deadline is 3 days from the day you set up the payment.

No. This is a free service provided by Payoneer. You pay the same fee for the payment whether you add the recipient’s bank account details yourself or whether you invite the recipient to add them via our secure web form.

When you set up a payment and invite a recipient to add their own bank account details via our secure web form, you provide some basic identifying details about the recipient (including the account holder name, bank country, and bank currency). For complete security, when the recipient uploads their details, the information they enter must match the information you provided. If the details the recipient uploads do not match, or if the recipient enters any incorrect details about their account, we will be unable to verify the account, and the payment will be canceled.

When you set up a payment and invite a recipient to add their own bank account details via our secure web form, we send the recipient an email with the following information:

• We let them know who wants to pay them, how much, and for what.
• We explain that to receive the payment they need to upload their bank account details via a secure form on Payoneer.
• We let them know the deadline by which they must upload their details to receive the payment.
• We provide a link to the secure form, which contains an easy-to-follow series of steps to provide the details we need to approve their bank account to receive payments from Payoneer.

Note that when you finish setting up the payment, you can grab a link directly to the secure web form, which you can share with your recipient via the channel of your choice.

Yes, the recipient will have 3 days to provide their bank account details from moment you set up the payment.

Yes, you can cancel the payment any time before the recipient has uploaded their bank account details. Once that happens, we verify their details and start processing the payment, and it can’t be canceled.

In most cases, Payoneer sends the funds within 1-2 business days. You’ll receive an email confirmation after you make your payment with an estimation of how long it will take for the funds to reach your recipient.

Note: In some cases, you may be asked to provide documents as part of the payment approval process.

When you add your recipient’s bank account details while setting up the payment, processing time may be extended if verification of the recipient’s bank account causes a delay.

When you invite your recipient to add their bank account details via our secure web form, payment processing only begins after the recipient uploads their details and we review and approve them.

Yes! Payoneer enables you to schedule a single payment to a recipient’s bank account up to 90 days in advance, as well as schedule recurring payments, See this FAQ for details.

Yes! Payoneer enables you to make up to 1,000 payments at the same time by providing a file that lists each individual payment. See this FAQ for details.

You can track the status of your payments and view payment details in the Transactions page of your Payoneer account.

You can use Payoneer to make the following types of payments directly from your Payoneer balance:

• Payments to VAT authorities – for details see this FAQ
• Payments of Amazon Advertising invoices – for details see this FAQ